Home Service Field Based Advisor

Job Type Customer Service
Location London - Mobile
Additional Locations Cardiff
Partnership Level 9
Closing Date 02/11/2021
Salary £22,700.00 - £32,500.00
Salary Frequency Annual
Hours of Work Full time covering Mon-Sat


What will you be doing?

You will be an ambassador for our John Lewis products when providing a quote to our customers. After providing your quote you will use your exceptional selling & service skills to convert the quote into a sale. You will work primarily independently so you will be managing your own time and will need to ensure your day runs smoothly. However, even though you will work alone, you will have the full support of your team and people manager.

You will be driving between our John Lewis branches and Service Building in your region and our customer homes which means a driving licence is required for this role. The area this role covers is South West. We are looking for a Flooring Home Service Field Based Advisor covering the Cheltenham are and a Windows Home Service Field Based Advisor in the Cardiff Area.

Fixed Term and Permanent roles available.

You will be required to occasionally visit a John Lewis branch to ensure you are up to date with your product knowledge.

This role is subject to the following pre-employment screening: 3 year references. Basic disclosure. DVLA check. 

What you'll have

  • Full, clean driving license

  • Excellent Customer service skills

  • IT literacy

  • Communication skills

  • Confidence working independently


What else could you bring?

  • Proven sales experience

  • Understanding of window dressings

  • Experience working with home products


  • The application form consists of a CV upload, an online test followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications)

  • We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early ​

  • Internally this role is known as Estimator


If you are currently seconded into a position, please ensure you discuss this opportunity with your home role manager. 

As a business we encourage flexible working. We have a number of different ways to work flexibly, so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, examples of how our Partners already work flexibly include part-time, job share, home working and compressed hours.

Duties and Responsibilities

What’s the role about?

Our Home Services Partners play an important role in ensuring our customers receive an unforgettable John Lewis experience. As one of our Estimators you will provide accurate estimates for the supply and fitting of John Lewis window products in our customers’ homes. If you don’t have Estimator experience already, full training will be provided. Using your proven customer service experience you will be fully focused on inspiring and delighting our customers. Attention to detail and clear communication is key to ensuring your customers gain your trust while you are with them.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here - https://www.jlpjobs.com/about/diversityandinclusion/


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