Home Furnishings Installer, Outer London

Job Type Customer Service
Location London - Mobile
Partnership Level 9
Closing Date 29/07/2021
Vacancy Type Permanent
Salary £23,500.00 - £34,600.00
Salary Frequency Annual
Hours of Work Full Time 8am-4:30pm Mon-Sat on a rota


What will you be doing?

Using your customer service skills and product knowledge experience you will be responsible for carrying out the fitting of window dressing products (curtains, blinds, shutters and associated products such as poles and tracks). You will use your skills and expertise to deliver high quality installation standards, ‘Right Fit First Time’. You will be an ambassador for the John Lewis brand, working in customers’ homes, bringing to life our values and delivering a consistently exemplary customer experience 

This role is very independent and although you are provided with your appointments, time management is key to ensure your day runs smoothly.

This is a customer-facing role that involves providing a high level of customer service as you will be visiting customer's properties to complete a range of activities associated with Furnishing Fittings. You will be responsible for providing accurate error free work, demonstrating excellent communication skills and offer advice, demonstrations and recommendations to meet the customers needs.

The role requires a considerable amount of driving between the branch, customers homes and the service building - a business use vehicle is provided for this purpose. You will also be provided with all of the necessary equipment required to complete your work.

This role covers the Milton Keynes, Welwyn Garden City, Watford, High Wycombe, Reading, Newbury and Basingstoke areas.

Fixed Term and Permanent roles available

You will be required to occasionally visit a John Lewis branch to ensure you are up to date with your product knowledge.

This role is subject to the following pre-employment screening: 3 year references. Basic disclosure. DVLA check. 


What you'll have: 

  • Full, clean driving license

  • Excellent Customer service skills

  • IT literacy

  • Communication skills

  • Confidence working independently

What else could you bring?

  • Proven sales experience

  • Understanding of window dressings

  • Experience fitting home Furnishing products



  • The application form consists of a CV upload, an online test followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications)

  • We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early ​


If you are currently seconded into a position, please ensure you discuss this opportunity with your home role manager. 

As a business we encourage flexible working. We have a number of different ways to work flexibly, so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, examples of how our Partners already work flexibly include part-time, job share, home working and compressed hours.

Duties and Responsibilities

What’s the role about?

A customer facing role responsible for the installation of furnishing fittings and associated John Lewis products in customers homes. Focus on engaging and delighting our Customer in delivering a market leading customer experience. To add value to the efficient and profitable running of your operational area in order to achieve your business and personal objectives, along with those of your team, Region and wider Home Service operation.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here - https://www.jlpjobs.com/about/diversityandinclusion/


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