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We’re looking for a Head of Pan Partnership Resilience, Security & Shrinkage to lead our Resilience, Security and Shrinkage operation across all our Lines of Business, working closely with branches, distribution centres, and central offices. This is a pivotal role that requires exceptional leadership, extensive stakeholder management, and a passion for developing a high-performing team of 4 direct reports, and approximately 350 Partners.
Salary - £116,000 - £158,000. Please note from 1st April 2025, the salary range for this role will be £120,000 - £167,500.
Contract type - This position is a Fixed Term Contract/Secondment which is due to commence on 15th June 2025 and conclude on 18th July 2026.
Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The role will spend approximately 50% of time working at Partnership locations, and 50% of time working from home.
Location - This role can be based at either our Bracknell or Pimlico (London) Head Offices, with regular travel to a variety of Partnership locations, and will involve some overnight stays. A full UK driving license is required.
Interviews will be held on 3rd, 4th and 10th April.
Key Responsibilities:
Deliver proactive and reactive security services across key risk areas: Malicious Harm to Partners, Fraud, Shrinkage, and Resilience.
Lead and develop a team of in-branch Loss Prevention Partners, field-based Area and Regional Managers, technical Fraud and Investigation Partners, and a team focused on Secure by Design principles.
Be accountable for the end-to-end delivery of multiple security services, including in-branch Security, Fraud, Investigations, Design, and Tooling.
Define target capabilities based on the Partnership Risk Appetite and maintain a prioritised plan of improvement projects.
Own the relationship with third-party security service providers and manage GNFR financials.
Represent the Security Profession on steering groups and liaise with democratic bodies to address Partner sentiment, especially around Partner Safety.
Develop and implement a strategic loss prevention plan to manage shrinkage, fraud, and mitigate the risk of malicious harm.
Influence senior stakeholders to drive change and ensure Partner Safety and Shrinkage are key criteria for decision-making.
Provide subject matter expertise to the Gold or Silver crisis team.
Essential Skills/Experience You’ll Need:
● Subject Matter Expertise in a Profit Protection role
● Externally networked and aware of industry trends
● Experience working in retail
● Financial skills managing to a budget
● Stakeholder management experience working with and influencing senior leaders
● Extensive team leadership experience, including of managing complex teams which are geographically dispersed
● Full UK driving license
Desirable Skills/Experience:
● Externally certified in domain
● Recognised externally as a leader in the domain
● Experience setting and implementing strategy.
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We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Attachment: Pan-Partnership-Head-of-Resilience-Security-and-Shrinkage-Job-Outline-1.pdf
We believe in ensuring our Partners have access to a complete spectrum of benefits whilst in the business. After all, our Partners make our Partnership what it is.
Learn a new skill or become more proficient in your hobbies by claiming up to half the cost of certain tutored courses which you pay for yourself (up to a maximum of £250 per year).
25% off at John Lewis and 20% at Waitrose. We know you’d like this one! (some exclusions apply)
From arts & crafts to fishing, from skiing to running, we have so many clubs and societies bringing Partners with shared interests together.
Enjoy a generous holiday provision. Plenty of time for some rest and relaxation. (The amount of holiday you’ll get depends on your role and working hours. It increases over time).
Secure your future with our comprehensive pension scheme and life assurance.
Recharge and reconnect at our exclusive Partner hotels in locations across the UK!
Learn a new skill or become more proficient in your hobbies by claiming up to half the cost of certain tutored courses which you pay for yourself
25% off at John Lewis and 20% at Waitrose. We know you’d like this one!
Enjoy a generous holiday provision. Plenty of time for some rest and relaxation.
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