Front of House and Pool Assistant

Job Type Customer Service
Location Cookham - Odney Club
Partnership Level 10
Closing Date 21/03/2023
Vacancy Type Temporary
Hours of Work 37.5 hrs


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

We are currently recruiting for two really exciting temporary roles for our beautiful Hotel in Cookham, part of the John Lewis Partnership. We have both Front of House positions and Pool Assistant opportunities available. We would love for you to join us from May 2023 onwards with contracts ending early September 2023. 


The pay range for the roles is  £20,545- £23,000 per annum based on working 37.5 hours per week. This is equivalent to £10.50- £11.75 per hour.

Hours of work - Front of House
We have full-time and part-time hours available which will include some evening and weekend working. Earliest start time will be 07:00, with a latest finish time  23:30 (or 22:00 for under 18s).

Hours of work - Pool Assistant
We have full-time and part-time hours available which will include some evening and weekend working. Earliest start time will be  07:00, with the latest finish time of 20:00

Front of house 
What's the role about 

Would you like to join our Front of House team, working in our restaurant and bars? You'll need to be flexible to work in different areas and really enjoy giving excellent customer service to all our guests.

A great restaurant or bar experience can make all the difference to enhancing our guests' stay and you’ll be the friendly face of our hotel. You’ll receive on-the-job training and every day will be different.

What will you be doing as a Front of House Partner?

  • Providing fantastic guest service in a fast-paced restaurant environment for the service of breakfast, lunch, snacks, and dinner as well as drinks in the bar area and a range of teas and coffees.
  • Managing the service of food and drink,  whilst delivering a first-rate guest experience.
  • Maintain a flexible approach to work which will include work on evenings and weekends as part of a shift pattern.
  • Working as part of a team to deliver excellent customer service at all times.
  • Being flexible to work in different areas and adhere to health and safety requirements at all times.

Pool and Camping Assistant 
What's the role about 

Would you like to spend the summer outside? If so, why not apply for our Pool Assistant role. You will provide first rate experience at the pool and in other areas of the hotel, through the focus and delivery of market leading customer service, whilst adhering to health and safety policy.

This role would suit someone who is hardworking and responsible, with a good eye for detail and a passion for delivering a great customer experience. An assertive individual who remains calm under pressure and can manage crowds confidently.

What will you be doing as a Pool and Camping Assistant?

  • Run the day to day operation of the pool and camping facilities including, pool house and changing rooms.
  • Ensuring Pool safety procedures are adhered to at all times
  • Resolving guest complaints at the first point of contact
  • Checking in and out guests to the pool enclosure and taking payment
  • Upholding all policies and standards of food hygiene and Health and Safety. 
  • Providing basic first aid within the complex as required 
  • Working in other areas of the Hotel as required during out of peak pool times.
  • Cleaning and hygiene of all areas including Showers and toilets
  • Checking in and out guests to their allocated Bell tents
  • Cleaning Bell tents after Check out ready for arrivals 
  • Cleaning and Fire pits and BBQ areas

Additional Information

As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

We request that candidates only apply for this position if you can fully commit to the advertised working hours and the full term of the contract, or we will be unable to proceed with your application.

Please consider the following when making your application:
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
Print off the job description now if you require it.
Ensure you have an up-to-date CV.

Duties and Responsibilities

The Odney Hotel. Our Place by the River. Our beautiful John Lewis and Partners hotel, set in 130 acres by the River Thames in Cookham, Berkshire offers both character and charm.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site -

Attachment: Odney Pool Assistant.pdf; Food Service Assistant - Partnership Hotels (1).pdf 


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