Food Service Assistant - Part Time

Job Type Customer Service
Location Poole - Brownsea Island
Partnership Level 10
Closing Date 06/01/2024
Vacancy Type Permanent
Salary £20,550.00 - £23,000.00
Salary Frequency Annual
Hours of Work Varied hours of part time work across seven days to include late finishes, evenings and weekends between the hours of 16:30-22:30 (mid week) and 12:30-22:30 (weekends).

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.

● Interacting with guests, sharing product knowledge on drinks and food.

● Taking orders, checking back, and assisting with queries.
● Liaising with the kitchen team to fully understand the menu.
● Development of knowledge of food and wine.
● Clearing down and setting tables.
● Working behind the bar, serving drinks and taking orders for food.
● Working as part of the events team to deliver the catering element.
● Upselling and recommending foods/drinks where appropriate.
● Resolving guest queries/complaints at the first point of contact.
● Following the opening and closing duties of the operation.
● Upholding all policies and standards of food hygiene.
● Cash handling in accordance with hotel standards.
● Completion of daily and weekly cleaning schedules.
● Correct use of PPE.
● Supporting the implementation of changes to ensure continuous innovations and improvements are made within the department.
● Assisting with some kitchen duties when necessary – sandwich prep for example. (Brownsea)

Act in accordance with the Partnership’s purpose and democratic principles, constructively participating in co-ownership, and demonstrating to customers and each other that it is a better way of doing business. Share your knowledge, experiences, ideas and opinion to improve the Partnership, speaking honestly and frequently.

Invest in your personal and professional development to achieve your potential, by doing more, doing better, or doing differently. Continuously engage with and actively contribute to your Profession. Appreciate what different life experiences bring to the Partnership and the value this adds to unbiased and smarter

Duties and Responsibilities

To work as part of the hotel team to deliver and maintain a first rate guest experience through the focus on the delivery of market leading customer service.
To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.

Through your Profession, you will have the opportunity to develop and stretch personally and professionally to achieve your potential. The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach.
We celebrate diversity and inclusion in the John Lewis Partnership and we are committed to becoming the UK’s most inclusive
business, reflecting and connecting with the diverse communities that we serve.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here -

Attachment: Food-Service-Assistant-Job-Outline-2023.pdf

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