Food Service Assistant

Job Type Customer Service
Location Bala - Bala Lake Hotel
Partnership Level 10
Closing Date 21/07/2024
Vacancy Type Permanent
Salary £11.55 Hourly
Salary Frequency Hourly
Hours of Work Varied hours of full time work (37.5 hours) across seven days to include early starts, late finishes, evenings and weekends between the hours of 07:00am and 10:30pm, every 3rd weekend off.

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance:

  • Hours of Work: Varied hours of full time work (37.5 hours) across seven days to include early starts, late finishes, evenings and weekends between the hours of 07:00am and 10:30pm, every 3rd weekend off.

  • Location: This role is based at Bala Lake Hotel, Bala, Gwynedd

  • Contract type: This role is Permanent

  • Pay rate: £11.55 per hour

To work as part of the hotel team to deliver and maintain a first rate guest experience through the focus on the delivery of market leading customer service.  
To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.
Through your Profession, you will have the opportunity to develop and stretch personally and professionally to achieve your potential. 
The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach.
We celebrate diversity and inclusion in the John Lewis Partnership and we are committed to becoming the UK’s most inclusive business, reflecting and connecting with the diverse communities that we serve. 

Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace. 
●    Interacting with guests, sharing product knowledge on drinks and food.
●    Taking orders, checking back, and assisting with queries.

●    Liaising with the kitchen team to fully understand the menu.
●    Development of knowledge of food and wine.
●    Clearing down and setting tables.
●    Working behind the bar, serving drinks and taking orders for food.
●    Working as part of the events team to deliver the catering element.
●    Upselling and recommending foods/drinks where appropriate.
●    Resolving guest queries/complaints at the first point of contact.
●    Following the opening and closing duties of the operation.
●    Upholding all policies and standards of food hygiene.
●    Cash handling in accordance with hotel standards.
●    Completion of daily and weekly cleaning schedules.
●    Correct use of PPE.
●    Supporting the implementation of changes to ensure continuous innovations and improvements are made within the department.
●    Assisting with some kitchen duties when necessary – sandwich prep for example. 

Additional Information:
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

Please consider the following when making your application:
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

- Ensure you have an up-to-date CV.
- Print off the job description now if you require it. Link to Job Outline for Internal candidates:

Duties and Responsibilities

The Partnership is the UK’s largest employee-owned business and home to our two well-loved retail brands - John Lewis & Partners and Waitrose & Partners, as well as expanding into new areas beyond retail.
We aren’t an ordinary business though. The Partnership is different because everyone who works here isn’t just an employee. We are Partners, with a shared responsibility for our success, and we share the rewards when we’re successful.
Everything we do is powered by our unique purpose: Working in Partnership for a happier world. Our Purpose inspires our principles, drives our decisions and acts as our guide, so that everything we do contributes to Happier People, Happier Business and a Happier World.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here -

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