Food Service Assistant

Job Type Customer Service
Location Poole - Brownsea Island
Partnership Level 10
Closing Date 23/07/2024
Vacancy Type Permanent
Salary £11.55 Hourly
Salary Frequency Hourly
Hours of Work Various part time hours to include evening and weekend shifts.

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

Due to working time regulations, applicants must be 18 years or over to apply.

At a glance:

Hours of Work: Various part time hours to include evening and weekend shifts

Contract type: This role is Permanent

Pay rate: £11.55 per hour.

About the role:

To work as part of the hotel team to deliver and maintain a first rate guest experience through the focus on the delivery of market leading customer service.  

To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.

Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace. 

What you’ll be doing:

  • Interacting with guests, sharing product knowledge on drinks and food.

  • Taking orders, checking back, and assisting with queries.

  • Liaising with the kitchen team to fully understand the menu.

  • Clearing down and setting tables.

  • Working behind the bar, serving drinks and taking orders for food.

Please see job outline PDF attachment for more details

Required essential experience skills and qualifications:

  • Self-motivated/ Industrious

  • Basic knowledge of IT & POS systems and able to use standard software.

  • Excellent communication skills

  • Proven experience of the hospitality industry is desirable.

Desirable experience skills and qualifications:

  • Level 2 Food Safety

About Brownsea Castle:
Working on an island, living in a castle with red squirrels at your window sounds like a fantasy but due to the wonderful and unique Brownsea Castle this could be your reality.

It’s our place by the sea, our island getaway across beautiful Poole Harbour offering an escape to our Partners with history and nature in abundance. Guests stay on the National Trust run island in the amazing Tudor castle, set amongst 17 acres of private grounds with stunning Italian gardens and a dedicated beach offering relaxation and beautiful nature walks.

If you are looking for a hotel with a difference, this could be it. You’ll be surrounded by a team of passionate and dedicated hospitality Partners who give our guests the best experience possible. What is different about our guests though is that they are Partners with their friends and family.

As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities. With all of the island to explore or using any of the facilities on offer; a croquet lawn, children's play area, badminton, football, cricket, fishing, archery and frisbee golf you can guarantee that our guests will be hungry and looking to recharge with the fantastic food offering we give them.

Boats: We have our own private boat service from Sandbanks Pier to get Partners to and from work, these boats run approximately once an hour between 7am - 11pm. Castello Boat berths at the jetty to the right of the Chain Ferry. 

Car parking: If you wish to park at Sandbanks (BH13 7QJ). This is on-road parking only, payable via the 'Just Park' app or at the meter on the roadside, prices vary. As staff on the island we have access to purchase an annual permit at a reduced price. Parking is free from November to March.

Buses: Buses stop at 7pm from sandbanks and all staff are required to cover late night shifts beyond the bus times.

Benefits of the Partnership and the role:

  • Full-time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part time hours).

  • Free meals whilst on duty, for Live Out roles.

  • Free meals for Live In roles

  • You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.

  • Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

Find out more about the extensive range of exciting benefits that you could enjoy when you join us here

Next Steps:

  • The application form consists of a CV upload followed by application questions. Check your Workday inbox notifications and see further guidance on the PDW under "Internal application process". When your application is complete, you'll receive a notification or email saying 'we have received your application'.

  • You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

  • Please note that should we receive a high volume of applicants we reserve the right to close the role early

For internal use only:



At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here -

Attachment: Food-Service-Assistant-Brownsea.pdf

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