Financial Services (Marketing) Planning Senior Executive

Job Type Comms and Marketing
Location London - Victoria
Partnership Level 8
Closing Date 19/09/2021
Vacancy Type Permanent
Salary £33,000.00 - £45,500.00
Salary Frequency Annual
Hours of Work 35


What’s the role about?

As a Financial Services Marketing Planning Senior Executive, you will be responsible for coordinating the customer marketing plan delivery, ensuring Business Owners and Planners are aware of the marketing execution process. This includes accurately maintaining roadmaps, managing change and communicating delivery status to all stakeholders.

You will also utilise your specialist experience and understanding of the financial services market to create and deliver change to the John Lewis Financial Services (JLFS) product range, in order to support successful growth and market share.

What will you be doing?

  • You will be responsible for coordinating the customer marketing plan delivery process, to ensure the correct activity is briefed on time across all key meetings.

  • Own the customer marketing plan roadmaps, manage change control via an effective process and ensure that this is captured and updated onto the roadmap, escalating to the Customer Planning Manager where required.

  • Support the Planning Team in proactively seeking new ways and opportunities to improve process, time to market and execution.

  • Support the Performance Planner in ensuring key processes are executed correctly  and a consistent approach to marketing measurement is followed.

What you'll have:

  • Financial Services Experience or similar regulated industry

  • Experience delivering complex marketing planning projects across various timescales and channels with cross-functional teams in a commercially driven environment

  • Proven ability to plan and prioritise

  • Proven ability to build, maintain and influence stakeholder relationships at all levels, across many teams internally and agencies or brands externally via excellent written and verbal communication and collaborative working. 

  • Experience managing budgets including forecasting and reconciliation

  • Excellent understanding of customer communication and its impact on customer behaviour

  • Experience reporting and evaluating key business and customer marketing metrics with a focus on the impact on business success

What else could you bring?

  • Experience in financial services either directly for a brand or in an agency environment

  • An understanding of insight interpretation and application in customer marketing planning

  • An understanding of digital ecosystems and their impact on customer journey within an omnichannel business

  • The ability to solve problems with agility whilst staying focused on the broader strategy and objectives

  • Excellent ability to prioritise tasks effectively and to solve problems with agility whilst staying focused on the broader strategy and objectives

Creating a Business of Diversity & Inclusion.

We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

Additional Information:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

The application form consists of a CV upload, an online test followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time.


We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here -

Attachment: Copy of 1307 FS Planning Senior Executive UPDATED.pdf 


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