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As an Events Team Leader, you'll support the Manager, Guest Service & Events and lead the Event Coordinators, in delivering exceptional customer service and driving sales.
You'll be the face of our professional Events department, ensuring smooth operations and seamless administrative functions that exceed our guests' expectations.
Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
Salary - £24,400 - £28,400 per annum, This will be reviewed from 1st April to £26,500 - £36,000. Due to the expected start date of this role, your pay rate offer will be inclusive of this review.
Contract type - This position is a 6-month Secondment until October 2025.
Working pattern/flexible working - 37.5 hours per week. Earliest start is 07.30, latest finish 19.00 if there is no event. (latest finish time 22.00 for an event). 1 in 3 weekends. Flexibility to work weekends to support large events.
Location - This role is based at our Odney Club Cookham.
Key responsibilities
Build and Maintain Relationships: Foster positive relationships within the events team and other hotel departments to ensure seamless guest experiences.
Handle Reservations and Group Inquiries: Manage reservations and group inquiries based on availability to maximize room occupancy for the conference center and hotel.
Resolve Guest Queries and Complaints: Provide advice and recommendations to address guest queries and complaints, ensuring a positive guest experience.
Promote and Upsell Services: Actively promote the conference center and its services to maximize revenue and guest satisfaction.
Manage Charging Procedures: Oversee charging procedures for conferences and events, ensuring accuracy and efficiency.
Essential skills/experience you’ll need
Proven Experience in Coordinating Large and small scale events. Outdoor Festivals, and Parties to Business Delegates
Experience of MICE categories and coordination from start to finish
Proven negotiating and contracting experience with external suppliers
Venue booking system experience
Experience leading a team
Desirable skills/experience you may have
Experience in a hotel environment
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
We believe in ensuring our Partners have access to a complete spectrum of benefits whilst in the business. After all, our Partners make our Partnership what it is.
Learn a new skill or become more proficient in your hobbies by claiming up to half the cost of certain tutored courses which you pay for yourself (up to a maximum of £250 per year).
25% off at John Lewis and 20% at Waitrose. We know you’d like this one! (some exclusions apply)
From arts & crafts to fishing, from skiing to running, we have so many clubs and societies bringing Partners with shared interests together.
Enjoy a generous holiday provision. Plenty of time for some rest and relaxation. (The amount of holiday you’ll get depends on your role and working hours. It increases over time).
Secure your future with our comprehensive pension scheme and life assurance.
Recharge and reconnect at our exclusive Partner hotels in locations across the UK!
Learn a new skill or become more proficient in your hobbies by claiming up to half the cost of certain tutored courses which you pay for yourself
25% off at John Lewis and 20% at Waitrose. We know you’d like this one!
Enjoy a generous holiday provision. Plenty of time for some rest and relaxation.
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