Estimator, Furnishing Fabrics

Job Type Customer Service
Location London - Mobile
Partnership Level 9
Closing Date 29/07/2021
Vacancy Type Permanent
Salary £23,500.00 - £34,600.00
Salary Frequency Annual
Hours of Work Mon-Sat Covering 8am-6pm with one Late a week until 9pm

Description

What will you be doing?

Using your sales, customer service skills and product knowledge you will be responsible for carrying out a quote on window dressing products (curtains, blinds and shutters) and converting the quote into a sale. Your role will also include promoting and providing an accurate quote for the fitting of the selected product.

This role is very independent and although you are provided with your appointments, time management is key to ensure your day runs smoothly.

This is a customer-facing role that involves providing customers with accurate estimates using our computerised systems. The role requires a high level of customer service as you will be visiting customer's properties to complete a full on-site survey for preparation and materials for a number of projects. You will be responsible for providing accurate error free work, demonstrating excellent communication skills and aim to gain an acceptance of the plans you produce from every customer. 

The role requires a considerable amount of driving between the branch, customer homes and the service building - a business use vehicle is provided for this purpose. 

This role is in Inner London The shops you will be working across are Oxford St, Peter Jones, Stratford, White City, Brent Cross and Kingston 

Permanent and Fixed Term roles available

You will be required to occasionally visit a John Lewis branch to ensure you are up to date with your product knowledge.

This role is subject to the following pre-employment screening: 3 year references. Basic disclosure. DVLA check. 

 

What you'll have: 

  • Full, clean driving license

  • Excellent Customer service skills

  • IT literacy

  • Communication skills

  • Confidence working independently

What else could you bring?

  • Proven sales experience

  • Understanding of window dressings

  • Experience working with home products

 

PLEASE NOTE:

  • The application form consists of a CV upload, an online test followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications)

  • We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early ​

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If you are currently seconded into a position, please ensure you discuss this opportunity with your home role manager. 

As a business we encourage flexible working. We have a number of different ways to work flexibly, so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, examples of how our Partners already work flexibly include part-time, job share, home working and compressed hours.

 

 

Duties and Responsibilities

Providing accurate estimates for the supply and fitting of John Lewis window products in customers’ homes. Focus on engaging, inspiring and delighting our Customer in delivering a market leading customer experience. To add value to the efficient and profitable running of your operational business area.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here - https://www.jlpjobs.com/about/diversityandinclusion/

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