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To provide a lead in the delivery of excellent customer service by driving a company supplied vehicle to deliver, assemble and install products in customers’ premises in line with the planned route.
At a glance
Role Title: CDH Technician
Position: This position is a permanent
Hours of Work: Full Time, 41 Hours. Working 4 days out of 6, Monday to Saturday. Two shifts available.
AM 06:00-17:00 Monday to SaturdayPM 10:30-21:30 Monday to Friday. 07:00-18:00 Saturday
Location: Origin Park CDH
Salary: The starting rate for this position is £36,368.00, Annual
Please note: The PM shift will attract a potential shift premium of 3.1% of base rate, this is an additional earning of up to £995.10, Annually.
Please note: due to the nature of this role, we require all applicants to be over 18 to apply
About the Role
As our Technician, you will be the face of the John Lewis & Partners brand. As a member of our Customer Delivery Team, you will complete installation/assembly services in our customers’ homes whilst adhering to legislation and Partnership policies. You will also mentor and coach colleagues of varying abilities to achieve their personal development goals and the business secure its strategic aims, showing particular support for those who aspire to become Customer delivery installers.
What will you be doing:
Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded/checked your route you will then undertake your deliveries and collections for the day alongside your colleague.
Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival, you will deliver the customer's goods to their room of choice and undertake any services that have been booked. These may include completing Wall Mount TV Installation, Integrated Appliances or Hard Wired Appliances. Please note this role involves heavy lifting.
Our Customer Delivery Hub Technicians will demonstrate an enthusiasm for delivering high standards in customer experience, safe and efficient driving and be motivated to carry out their role following legal and best practice requirements. You will have the technical competence and a desire to develop performance for yourself, colleagues and the business.
You will act as an ambassador for the John Lewis brand, they are focused on delivering and surpassing the exemplary service expected of us. You will accurately adhere to the business systems and processes to minimise costs.
Required essential experience skills and qualifications:
UK C1 License
Previous experience driving a 7.5-tonne vehicle.
Previous experience in a customer-facing role
Good communication skills, both over the phone and face-to-face
Able to cope with the physical requirements of the role (you will spend a lot of time delivering large two-man items such as sofas, white goods, sports equipment, furniture, beds, mattresses etc... )
Please see the full details and the key accountabilities about the role in the Job Outline attached below. For internal partners only - Please view the job outline here using your internal email address:
https://drive.google.com/file/d/1xKchyZ3FfiaIwVsgiSDNea3u9KGU-r9L/view
Benefits of the Partnership and the Role
💜 Full - time working holiday entitlement 18 days holiday, plus public and bank holidays (this is prorated for part-time hours).
💜Excellent work-life balance, including a focus on well-being and flexible working and our equal parenthood leave Policy
💜Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
💜You’ll get a Partnership discount in-store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.
💜We’re proud of our exclusive hotels based in some of Britain’s most stunning areas and once you’ve been with us for three months, you’re welcome to explore them
To learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - https://www.jlpjobs.com/about/benefits/
Next Steps
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
Please be aware that due to the nature and activities of this role, all successful candidates will have a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the Government website.
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
For internal use only:
#LI-JLPGR
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We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
We believe in ensuring our Partners have access to a complete spectrum of benefits whilst in the business. After all, our Partners make our Partnership what it is.
Learn a new skill or become more proficient in your hobbies by claiming up to half the cost of certain tutored courses which you pay for yourself (up to a maximum of £250 per year).
25% off at John Lewis and 20% at Waitrose. We know you’d like this one! (some exclusions apply)
From arts & crafts to fishing, from skiing to running, we have so many clubs and societies bringing Partners with shared interests together.
Enjoy a generous holiday provision. Plenty of time for some rest and relaxation. (The amount of holiday you’ll get depends on your role and working hours. It increases over time).
Secure your future with our comprehensive pension scheme and life assurance.
Recharge and reconnect at our exclusive Partner hotels in locations across the UK!
Learn a new skill or become more proficient in your hobbies by claiming up to half the cost of certain tutored courses which you pay for yourself
25% off at John Lewis and 20% at Waitrose. We know you’d like this one!
Enjoy a generous holiday provision. Plenty of time for some rest and relaxation.
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