Driver, Customer Delivery 7.5T

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance: 

• Role: 7.5T C1 Driver Various Positions: Driver Trainee, 7.5T Driver Installer & Driver Technician 

• Pay:  Driver pay starting rate is £12.50 , Hourly

• Driver Installer pay will be £31,215.26, Annual, 

• Driver Technician pay will start at £33,373.41, Annual 

• Position: Permanent

• Hours: 41 hours (4 days in 6, no Sunday or Bank Holiday working required) 2 shifts available

  • 06:00 - 17:00 Mon - Sat

  • 10:30 - 21:30 Mon - Fri, 07:000 - 18:00 Sat 

These roles will attract a potential shift premium of 3.1% of base rate for PM shifts.

Location: Avonmouth (CDH)

Please note: Due to the nature of this role, we require all applicants to be over 18 to apply

Our working environment is important. At Avonmouth (CDH), we have a variety of great things to offer to make your work life balance better, these include: 

• Free car park and great transport links (bus) 

• Daily lunch subsidy 

• Free hot drinks / fruit

• On site shower facilities

• Subsidised Partner vending machines within our rest bite area (with pool table / TV, darts board, ping-pong)

• Flexible working: Shift Patterns that suit your needs 

• Health & Wellbeing support

Our Customer Delivery teams are the face of the John Lewis & Partners brand. As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service.

As a driver for the Partnership,  you will promote the Partnership brand through a professional and courteous manner to other road users.

About the roles:

DRIVER TRAINEE

As a Driver Trainee, you will be supported through the 12 month Trainee programme to become a fully competent John Lewis Customer Delivery Installer achieving your C1 licence. Whilst achieving this, you will drive a company supplied 3.5t vehicle to deliver, assemble and install products in customers’ premises following the planned route.

DRIVER INSTALLER

Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague. 

Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:

• Installation and disconnection of white goods

• Assembly of flat pack

• TV installations 

• Finally, you will offer to take away the packaging. 

• Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.

TECHNICIAN
The role should be viewed as customer facing as a Technician will spend a high proportion of their working day completing installation/assembly services in customers’ homes. Technicians operate as a member of the Customer Delivery team based in one of the Customer Delivery Hubs.

As a driver for the Partnership,  you will promote the Partnership brand through a professional and courteous manner to other road users.

Essential skills you’ll need

• Previous driving experience 

• Strong verbal communication skills both over the phone and face to face

• Valid UK Driving Licence (Manual Category B)

• Able to cope with the physical requirements of the role (Please note that this role involves heavy lifting.)

Required Qualifications:

• A valid C1 Driving Licence (with a maximum of 6 points) for Driver Installer and Technician applicants

We believe in rewarding our Partners for their time and energy. After all, they’re the ones that make the John Lewis Partnership special.

Benefits include:

• Once you’ve been with us for three months, you’ll get Partnership discounts in store and online on a majority of products. That’s 25% off in John Lewis & Partners (12% off electrical products, some exclusions apply) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount.

• The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)

• Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

• And much more! Find out more about our benefits here: https://www.jlpjobs.com/about/benefits/

Please be aware that due to the nature and activities of this role, all successful candidates will have a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the Government website.

Duties and Responsibilities

Our Installation specialists are the face of the John Lewis & Partners brand. When you join the team as a Customer Delivery Hub Installer, you will deliver and install a wide variety of products to our customers, always with professional courtesy and outstanding service.