Driver, 7.5T Customer Delivery

Job Type Customer Service
Location Exeter - Hill Barton
Partnership Level 9
Closing Date 21/07/2024
Vacancy Type Permanent
Hours of Work Full Time, 41 Hours a week

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance: 

  • Role: 7.5T C1 Driver Various Positions: Driver Technician & Driver Installer 

  • Pay: The Driver Technician pay will start at £33,400, Annual & the starting rate for Driver Installer pay will be £31,200, Annual

  • Position: Permanent

  • Hours: 41 hours (4 days in 6, no Sunday or Bank Holiday working required) 2 shifts available

    • 06:00 - 17:00 Mon - Sat

    • 10:30 - 21:30 Mon - Fri, 07:000 - 18:00 Sat (shift premium 3.1%)

  • Location: Hill Barton, Exeter

Please note: Due to the nature of this role, we require all applicants to be over 18 to apply

Our working environment is important. At Hill Barton, we have a variety of great things to offer to make your work life balance better, these include: 

  • Free car park and great transport links (bus) 

  • Daily lunch subsidy 

  • Free hot drinks / fruit

  • On site shower facilities

  • Subsidised Partner Dining room (with pool table / TV)

  • Flexible working: Shift Patterns that suit your needs 

  • Health & Wellbeing support

Our Customer Delivery teams are the face of the John Lewis & Partners brand. As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service.

As a driver for the Partnership,  you will promote the Partnership brand through a professional and courteous manner to other road users.

About the roles:


Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague. 

Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:

  • Installation and disconnection of white goods

  • Assembly of flat pack

  • TV installations 

  • Finally, you will offer to take away the packaging. 

  • Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.


The role should be viewed as customer facing as a Technician will spend a high proportion of their working day completing installation/assembly services in customers’ homes. Technicians operate as a member of the Customer Delivery team based in one of the Customer Delivery Hubs.

As a driver for the Partnership,  you will promote the Partnership brand through a professional and courteous manner to other road users.

Please note that this role involves heavy lifting.

Essential skills you’ll need

  • Previous driving experience 

  • Strong verbal communication skills both over the phone and face to face

  • Able to cope with the physical requirements of the role

Required Qualifications:

  • Must be aged 18 or over

  • A valid C1 Driving Licence (with a maximum of 6 points)

We believe in rewarding our Partners for their time and energy. After all, they’re the ones that make the John Lewis Partnership special.

Benefits include:

  • Once you’ve been with us for three months, you’ll get Partnership discount in store and online on a majority of products. That’s 25% off in John Lewis & Partners (12% off electrical products, some exclusions apply) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount.

  • The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)

  • Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

  • And much more! Find out more about our benefits here:

Please see the full details and the key accountabilities about the role in the Job Outline attached. For current partners only - Please view the job outline here using your internal Partnership email address:




Duties and Responsibilities

Our Installation specialists are the face of the John Lewis & Partners brand. When you join the team as a Customer Delivery Hub Installer, you will deliver and install a wide variety of products to our customers, always with professional courtesy and outstanding service.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here -

Attachment: Job-outlines-.pdf

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