Digital Product Manager - Identity & Account

Job Type Digital
Location Bracknell Campus
Partnership Level 6
Closing Date 14/08/2022
Vacancy Type Permanent
Salary £53,000.00 - £80,500.00
Salary Frequency Annual
Hours of Work 35 hours per week, Mon-Fri


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


What’s the role about?

We are offering a permanent contract for a Digital Product Manager to join our Waitrose & Partners Digital Team. The role is within the Identity and Account team.  

Product Managers are responsible for maximising the value of the Product, minimising risk and helping build agility into the process. 

You will be the subject matter expert within your assigned Product team, representing the voice of the customer, end user and business stakeholders and developing deep empathy within a complex and rapidly changing environment.

You will be expected to own, prioritise and manage the Product, ensuring it represents customer, end user and business goals. Your decisions will be visible through the content and order of a clear and transparent Product Backlog and roadmap, designed to best achieve the goals and mission of your Product.

This will be a blended working role, across home and our offices in Bracknell, with travel into the office as required - typically around 1-2 days per week. 

What about the team?  

A large part of this role in the Identity and Account team includes supporting the enhancement of our QuickCheck instore shopping app, centralised pan-partnership customer data project and single sign-on across our digital web estates and app along with setting ourselves up for potential future propositions. You’ll have the opportunity to shape and drive improvements to our online customer journeys for My Account.

We are specifically looking for candidates with previous experience or familiarity of OAuth and client credentials, plus previous experience with account management and authorisation, alongside customer-facing experiences.

What will you be doing?

  • Create an inspiring vision for the Product using industry, customer and business insights that supports the broader strategy and vision for Digital Product development

  • Build, own and manage a value-driven Product Backlog that is visible, transparent, and clear to all, and shows what the Development team will work on next, providing clarity on the value it will deliver and alignment to the overall objectives and key results (OKRs)

  • Write requirements and ensure that the Development team have an adequate quantity and quality of stories ready for each Sprint

  • Deliver effective and timely communication of your Product roadmap

  • Effectively manage, engage and work collaboratively with stakeholders, ensuring they are aligned behind the products goals and kept up to date with progress

What you'll have

  • Experience of working with others others within a Product team using an Agile development methodology (such as SCRUM or Kanban) or knowledge of how this works

  • Ability to understand the impact of technical changes, by asking “why” and applying everyday/business language to explain it

  • Ability to balance multiple priorities, stakeholders and timelines

  • Understanding the commercial effectiveness of decisions married with a focus on customer centricity

  • Previous experience and familiarity with authentication and authorisation services,  and login/registration and account management

Application process:

The application form consists of a CV upload, an online test followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

Please note:

We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early. 

External applicants, please see attached a copy of the full job description on this advert. 

Internal Partners only, please download a copy of the full job description here:

As a business we encourage flexible working. We have a number of different ways to work flexibly, so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, examples of how our Partners already work flexibly include part-time, job share, home working and compressed hours.


Internal use only:




We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site -

Attachment: (NEW) Digital Product Manager - Job Outline Updated (1).pdf 


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