Deputy Branch Manager

Job Type Customer Service
Location Reading
Partnership Level 6
Closing Date 12/01/2022
Vacancy Type Permanent
Salary £45,900.00 - £61,950.00
Salary Frequency Annual
Hours of Work Various full time hours required


Duties and Responsibilities:

As a Deputy Branch Manager you will directly support your Head of Branch or Branch Manager to ensure that every customer that visits or interacts with your shop, has an exceptional service experience, through the creation of a seamless customer shopping journey.

You will be responsible for leading a team of Team Managers to create an environment in which managers and Partners deliver business objectives, demonstrate the responsibilities of co-ownership and achieve personal fulfilment.

Job Requirements

You will be an outstanding specialist in people and will lead, inspire and develop your Partners, enabling each of them to reach their full potential. 

You will maximise every sales opportunity and commercial result through exemplary leadership, optimising profit and the operational success of your shop.

Essential Skills/Experience

  • Experience in a fast paced customer centric leadership role,responsible for large teams and unit performance metrics.

  • A proven track record as a specialist in people and driving a culture of empowerment with large teams. 

  • A proven track record of successful identification and delivery of commercial opportunities and outcomes. 

  • Duty trained 

  • Personal Licence Holder 

  • Intermediate Food Hygiene (WR - all DBMs, JL - where the delegated responsibility covers Catering/Hospitality) 

  • D&G trained (inc. Independent Notetaker) 

  •  Hiring Manager trained 

  • Customer Service Lead trained 

  • Regulatory Compliance Management (as required)

Additional Information:

We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

We request that candidates only apply for this position if you can fully commit to the advertised working hours and the full term of the contract, or we will be unable to proceed with your application.

Please consider the following when making your application:

- This role is subject to the following pre-employment screening: 2 year reference check

- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

- Print off the job description now if you require it.

- Ensure you have an up-to-date CV.

For internal candidates, please find the job description linked here.

Duties and Responsibilities

Do you have a strong passion for delivering a world class customer experience?

Do you consider yourself to be an inspiring leader with coaching and influencing skills?

Then our Deputy Branch Manager role might be the one for you.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - We have a number of different ways to work flexibly so, at your interview, feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

Attachment: Deputy Branch Manager job outline.pdf 


Latest Customer Service opportunities

7.5T C1 Driver Installer Trainee
  • Origin Park, NW10 - Origin Park,
  • £26200 - £34600
  • Closing Date: 28/01/2022
Customer Delivery Driver, Supermarket Assistant
  • Newmarket,
  • £10.19 - £11.81
  • Closing Date: 29/01/2022
7.5T C1 Driver Technician
  • Avonmouth,
  • £28200 - £36600
  • Closing Date: 23/01/2022