Department Manager, Pension Operations

Job Type Finance
Region London
Location Victoria
Preferred Hours Full Time
Partnership Level
Closing Date 21/4/2019
Vacancy Type
Fixed Term - 12 Months
Salary £46,600 - £63,000
Salary Frequency per annum
Hours of Work
35 hours per week
Monday to Friday
09.00 - 17.30

As a business we encourage flexible working. We have a number of different ways to work flexibly, so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, examples of how our Partners already work flexibly include part-time, job share, home working and compressed hours.

Duties & Responsibilities

We currently have an exciting opportunity to join our Pensions team as a Department Manager at our Victoria office in London.

In this operational management role you will be responsible for leading the member services team, offering first line response to member queries via our dedicated helpline and email support service. Dealing with high volume casework such as joiners, leavers and retirements quotes, the team are also responsible for preparing and reconciling our monthly pensioner payroll and defined contribution processes across c30,000 pensioners and c80,000 active members.

Inspiring and motivating Partners and managers to deliver outstanding service, you will be target/SLA driven and possess an improvement mindset. Using your experience of other in-house administration or TPA environments, you will drive through continuous improvement ideas and initiatives that increase member services quality, productivity output and operational rigour.

Job Requirements

As a Department Manager, you will be responsible for managing the day-to-day administration of the Partnership Pension Scheme. You should possess strong people skills, and a track record of delivering results through others. You will be accountable for driving a great member experience in line with service agreements which meet regulatory requirements and you will apply your specialist knowledge to support with the strategic direction of Pensions Operation.
You will also ensure resource capacity is in place to enable delivery against the overall pensions strategy and create an environment in which team members strive for excellence, feel supported and take ownership of their own development and career progression.

Required essential experience skills and qualifications

- Strong track record of managing the administration of a pension scheme
- Demonstrable experience of delivering continuous improvements and change (including regulatory) whilst maintaining BAU service levels
- Large-scale team management (15+ people)
- Strong stakeholder management, relationship building and expectation setting
- Excellent communication skills; capable of presenting difficult technical concepts to a diverse audience

Required desirable experience skills and qualifications

- Pension qualification such as RPCPMI
- Experience of managing pension administration in an in-house, trustee based scheme environment or within a third party administrator (TPA).

Please note, this role requires reference checks.

Job Description  


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