Deliver Service Ambassador

Job Type Customer Service
Location Southampton - Locks Heath
Partnership Level 10
Closing Date 14/01/2022
Vacancy Type Permanent
Salary £10.19 - £11.81
Salary Frequency Hourly
Hours of Work Various hours of full time work (37.5 hours per week) across seven days working the typical shift of 05:00- 13:00 including alternate weekends.

Description

Due to the delivery/handling/selling of age restricted items, applicants must be 18 years or over to apply.  

    

This role is key to the e-commerce function in shops. Attention to detail is a must, as you will be responsible for ensuring a safe and legal operation. You will be a role model for customer service, using your coaching skills to support partners in delivering an excellent experience, providing timely feedback to aid in their personal development. 

You will be focused on ensuring customers get the items they want on time through overseeing the picking operation, be the first point of contact for customer queries in store, using your initiative to resolve queries and put the customer at the centre of decision making.      

Additional Information:

As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

We request that candidates only apply for this position if you can fully commit to the advertised working hours and the full term of the contract, or we will be unable to proceed with your application.

Please consider the following when making your application:

- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early

- Print off the job description now if you require it

Duties and Responsibilities

You’ll be customer centric, supporting partners in delivering an efficient e-commerce operation and an excellent customer experience. Working closely with your people managers, you’ll create a proactive working environment, with a culture of continuous learning.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - https://www.jlpjobs.com/about/diversityandinclusion/ We have a number of different ways to work flexibly so, at your interview, feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

APPLY NOW  

Latest Customer Service opportunities

7.5T C1 Driver Installer Trainee
  • Origin Park, NW10 - Origin Park,
  • £26200 - £34600
  • Closing Date: 28/01/2022
Customer Delivery Driver, Supermarket Assistant
  • Newmarket,
  • £10.19 - £11.81
  • Closing Date: 29/01/2022
7.5T C1 Driver Technician
  • Avonmouth,
  • £28200 - £36600
  • Closing Date: 23/01/2022