Customer Service Advisor, Customer Contact Handling

Job Type Call Centres
Region Northern England
Location Didsbury
Preferred Hours Full Time
Partnership Level
Closing Date 29/7/2018
Vacancy Type
Salary £8.93 - £11.16 (equivalent to an annual salary between £16,890 - £21,108) + competitive benefits
Salary Frequency per hour
Hours of Work
Various full time hours between 32.5 and 36.25 hours, working 5 days per week including 1 in 3 weekend days & 1 in 3 weeks of late shifts until 9pm.

Rotas are notified 4 weeks in advance.

Duties & Responsibilities

Please take a look at the short video below which will give you an introduction to the Customer Service Advisor role at John Lewis.

As an inbound contact-handling representative, you will be responsible for dealing with high volumes of customer enquiries. As part of your role, you will openly demonstrate a passion for merchandise and selling and be motivated to deliver targets. As a Partner you will be an ambassador for the John Lewis brand and focused on delivering a consistently exemplary customer experience. The role requires daily contact with our branches and you will need to build positive working relations with colleagues throughout the John Lewis Division. You would also need to have a flexible and positive approach to tasks and use your skills and knowledge to support and develop colleagues.

Job Requirements

The role will suit someone who is resilient, enjoys variety and working in a fast-paced environment, requiring a high level of attention to detail whilst achieving key targets. As the first point of customer, contact the role requires a high level of professionalism to ensure the quality standards are being met, following clear standards, being articulate and where calls are challenging, patient and resilient. This role is subject to the following pre-employment screening: 3 year reference check and Basic Disclosure.

Required desirable experience skills and qualifications

Experience in a Contact Handling environment. Experience in a customer service role.
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