Customer Delivery Hub Transport Administrator

Job Type Administration
Location Greenhithe - Crossways
Partnership Level 9
Closing Date 31/01/2023
Vacancy Type Permanent
Salary £22,700.00 - £30,900.00
Salary Frequency Annual
Hours of Work 37.5


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

What you’ll be doing:

  • Effectively communicating with all Partners and raising operational issues to the Transport/Site Management Teams in a timely manner, providing handovers at the end of your shift

  • Maintaining effective relationships with key stakeholders across the business and third parties. Actively escalating issues and managing relationships with external service providers & internal vehicle maintenance units as and when required. Demonstrating an outstanding customer experience to every customer as an ambassador of John Lewis & Partners, both internal and external, through all channels. 

  • Keeping up to date on your knowledge of the Road Transport Directive, Domestic and EU Drivers Hours Regulations. Assisting the Site Management Team and Operator Licence holders, ensuring compliance with the Road Transport Directive, Domestic and EU Drivers Hours Regulations.

  • Actively ensuring all vehicles with safety-related defects are shown as ‘Vehicle Off Road’ and arranging repairs in a timely manner. Regularly conducting spot checks and self auditing. 

  • Ensuring all vehicle incidents/collisions management processes are followed within our SLAs and are passed to a manager for further investigation

  • Updating and maintaining the vehicle maintenance planner, ensuring the Partner Delivery Fleet & Hire Vehicles remain legal and compliant and all maintenance is completed within legal time frames.

  • Effectively managing agency drivers and hire vehicle processes

  • Ensuring all Legal, Health & Safety and Site Operating Procedures are adhered to at all times ensuring the safety of yourself and others. Reporting any accidents, near misses (using the near-miss cards) and any other health and safety issues

  • Assisting with peak planning to ensure your Customer Delivery Hub runs efficiently and effectively during busy periods

  • Assisting site management with daily tasks and project work as required

  • Actively supporting Continuous Improvement ideas across the CDH from Partner feedback

This role will suit someone who:

Has experience working in transport compliance

What you’ll need:

  • Very good organisation and planning skills with a good working knowledge of Transport Legislation

  • Experience working in a Transport office and within Transport Complience

  • Maths and very good communication skills, both verbal and written

  • Good working knowledge of IT Systems 

  • Excellent PC Skills including Google Docs, Google Sheets, Google Slides, Word, Excel and Powerpoint 

  • Transport Compliance Legislation knowledge (for example driver's hours and working time, vehicle maintenance planning, infringements) 

  • Experience with Transport Compliance systems for defective vehicles and driver's hours.

What else you may bring:

  • Transport or Logistics Apprenticeship

  • Knowledge of Telematics systems & Routeplanner

Additional Information

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.

Please consider the following when making your application:

-We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early

-Print off the job description now if you require it

-Ensure you have an up-to-date CV

This is a Monday to Friday role with bank holidays off.

Starting Rate Annually - £23,500 (£12.05 hourly rate)
Shift Premium Annually - £3,060 (calculated at 13.5% of £11.60)
Overall Annual Pay - £26,500

Duties and Responsibilities

To adhere to and comply with the Legal and Compliance requirements as outlined within the John Lewis Partnership Operators License and the DVSA Earned Recognition Scheme.

To be a Subject Matter Expert for all transport and fleet-related queries.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site -

Attachment: CDH Transport Administrator November 22.pdf 


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