Customer Delivery Hub Administrator

Job Type Administration
Location Greenhithe - Crossways
Partnership Level 10
Closing Date 05/06/2023
Vacancy Type Permanent
Salary £10.85 - £13.29
Salary Frequency Hourly
Hours of Work 37.5


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

The hours of work for this role are based on a three-week rotation rota

Week 1 - 6am - 2pm  Monday - Friday 
Week 2 - 10am - 6pm Tuesday - Saturday 
Week 3 - 2pm - 10pm Monday - Friday 
You will also get a 3-day weekend every 3 weeks. Bank holidays off.

The hourly rate will be £10.85 with a 13.5% (£1.35) shift premium added on making an hourly rate of £12.27

What you'll be doing:

  • Processing and accurately recording Partner and Agency hours worked, absence, sickness & holidays onto the Google Trackers to minimise queries whilst adhering to deadlines and completing weekly statistical information as part of our unproductive reporting

  • Competently responding to incoming telephone calls in a timely manner and overseeing the daily management of the duty manager mailbox

  • Completing department stats and reporting to enable the CDO Leadership Team to supply data for the business reporting of Key Performance Indicator

  • Assisting site management with daily tasks and project work as required

  • Assisting with peak planning to ensure your Customer Delivery Hub runs efficiently and effectively during busy periods

  • Actively plan and book local courier deliveries as and when required, following the Site Operating Procedures within cost budgets

  • Ordering, recording, unpacking and distribution of business dress/footwear as appropriate and controlling Partner purchase requirements

  • Liaising with the Customer Delivery Resolution Team to investigate any delivery anomalies via the duty manager mailbox and by viewing Connex.

  • Effectively communicating and carrying out a handover at the end of the shift to relevant Partners

  • Demonstrating an outstanding customer experience to every customer as an ambassador of John Lewis & Partners, both internal and external, through all channels

  • Reporting any accidents, near misses (using the near-miss cards) and any health and safety issues. 

What you'll need:

  • Excellent PC Skills- Google Docs, Google Sheets, Google Slides, Word, Excel and Powerpoint

  • Good working knowledge of IT Systems

  • Experience in working in an office or clerical role

  • Previous experience of data processing and inputting

  • Comfortable telephone manner

  • Experience with emails

What else you may bring:

  • Use of a Route Planning System

  • Use of a Procurement System

Additional Information:

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.

Please consider the following when making your application:

  • The application form consists of a CV upload followed by an online test and application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications)

  • We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early

  • Print off the job description now if you require it

  • Ensure you have an up-to-date CV 

Duties and Responsibilities

To provide various administrative duties and support the Site, Site Management, and Third parties within the Customer Delivery Hub and and Customer Delivery Network.

To have a proactive and flexible approach in actioning general administration tasks including the accurate input of information into a variety of John Lewis systems and to follow Site Operating Procedures, including an awareness of the P&L account and Managing the Sites budgets.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here -

Attachment: CDH Administrator November 22.pdf 


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