Customer Delivery Driver Installer Trainee

Job Type Customer Service
Location London - Innova Park
Partnership Level 9
Closing Date 23/06/2021
Vacancy Type Permanent
Salary £26,200.00 - £34,600.00
Salary Frequency Annual
Hours of Work 41 hours a week to include evenings and weekends


Pay rates are negotiable dependent on relevant skills and experience.


Customer Delivery Installer Trainee

Due to the nature of this role, we require all applicants to be over 18 to apply.

Starting rate £12.50 p/h (£26,741 - £34,700)

Our installation specialists are the face of the John Lewis & Partners brand. As a Partner in a unique business you will promote the Partnership brand through a professional and courteous manner to other road users. 

Delivering excellent customer service in line with the John Lewis proposition by aiding in the delivery, assembly and installation of products in the customer's premises following the planned route.


What's the role about:

When you join the team at our starting rate or above, you will be a fully qualified driver on full pay. You will embark on the John Lewis & Partners Installer accreditation to become a fully qualified Customer Delivery Installer, After successful completion of the course you  will move to the role of Installer which has a salary band of £28,800 - £37,500pa.

What you will be doing:

Your typical day may involve using your local knowledge to plan your schedule for the day ahead, demonstrating a passion for delivering our products safely and driving our vehicles efficiently. Handling complex installations in customer’s homes whilst acting as an ambassador for the John Lewis brand, you will focus on delivering a consistently exemplary service in line with our customers expectations. You will have the opportunity to take responsibility for your own learning and self development and play an active role in a forum to help shape the direction of your department. 

Required Qualifications:

  • A valid C1 Driving Licence (with a maximum of 6 points)

  • Drivers Certificate of Professional Competence (DCPC)

  • Drivers Qualification Card (DQC)

  • Valid Digital Tachograph Card

Essential Experience:

  • Proven Customer Service background

  • Driving Experience

  • Strong verbal communication skills both over the phone and face to face

  • Able to cope with the physical requirements of the role (you will spend a lot of time delivering large two man items such as sofas, white goods, sports equipment, furniture, beds and mattresses etc…..)


Desirable Experience:

  • Good local geographical knowledge

  • Instillation and disconnection of white goods

  • TV installations

  • Assembly of flat packs

  • IT Skills

After completion of Earning Membership as a Partner in the John Lewis Partnership you will be entitled to;

  • 25% Discount at John Lewis & Partners on majority of goods

  • 12% Discount at john Lewis & Partners on electrical & white goods 

  • 20% Discount at Waitrose & Partners on majority of goods

  • The Partnership offers a defined contribution pension scheme and Life Assurance is 4x annual salary

  • From 22 days paid holiday per year

Work-Life balance

  • Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay

  • VIP suites with discounted tickets at the O2 arena

  • Discounts at numerous restaurants and bars

  • Exclusive days out for John Lewis Partners and their families

Plus many more benefits to being a Partner within the John Lewis Partnership . 

Duties and Responsibilities

At John Lewis & Partners we are famous for our reputation and customer service. We are looking for Partners who are not just after their next ‘driving job’. We are looking for Partners who want to make a difference to our customers’ experience in the delivery and installation of our fantastic products.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here -


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