Customer Delivery Driver - AM & PM Shifts

Job Type Supply Chain & Logistics
Location London - Coulsdon
Partnership Level 10
Closing Date 31/07/2024
Vacancy Type Permanent
Salary £13.92 Hourly
Salary Frequency Hourly
Hours of Work Various part time hours available on Sunday's (AM/PM), Monday's (AM/PM) - Wednesday's (PM only), Friday's (PM only) & Sat (AM only).

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

To find out more about the role, please see our video about a day in the life of a Customer Delivery Driver at Coulsdon -

At a glance:

Location - Coulsdon, CR5 2HR

Contract Type - Permanent Roles

Working Pattern: Various morning (AM) and afternoon to evening (PM) shifts - all including weekends. Full and part time hours available.

  • AM Shift - Starting between 05:00 - 08:00, finishing between 13:00 - 16:00

  • PM Shifts - Starting between 12:00 - 15:00, finishing between 20:00 - 23:00

  • All shifts are a standard 8hrs 

  • 4 weekend days a month minimum requirement

  • Part time contracts must include at least one weekend day and one other day 

The recruitment rate for this role is £13.92 per hour.

Please Note - Due to the delivery and handling of age restricted items, applicants must be 18 years or over to apply.

About the Role:

As a Customer Delivery Driver, you will be the friendly face of our business – the helpful driver who delivers the unique blend of quality and outstanding service that you expect from Waitrose & Partners, right to our customers’ doors.

This is a really important ‘front line’ role that is a crucial part of our online operation, where you will be key in supporting our online growth ambitions. You will represent us with every single customer you meet, and their impression of Waitrose & Partners is down to you!

Working at Coulsdon CFC is a unique Partnership experience that locates you in a purpose built site that is closed to the public, with bespoke equipment to maximise your ability to deliver market leading service to our customers.

This job will require manual lifting of crates and delivering into houses and flats.

To find out more about the role, please see our video about a day in the life of a Customer Delivery Driver at Coulsdon -

Duties & responsibilities:

Your role will be to deliver goods to our customers in and around Central London, with exceptional customer service. You will build strong relationships with our customers, demonstrating flexibility and integrity, whilst being legally compliant in your duties.

The Delivery Driver should always aim to exceed customer expectations and be able to use initiative to deal calmly with unexpected situations. A Driver Assessment will be required for this role.

Essential skills you’ll need:

  • Full UK Manual Driving Licence, with no more than 6 penalty points.

We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

Additional Information:

On completion of your 90 Day Earning Membership period, you will receive your Partner Card and will be entitled to our unique benefits package. This includes, and is not limited to,

  • Partner Discount in John Lewis up to 25% off the majority of goods, and in Waitrose 20% off the majority of food and groceries.

  • There are opportunities for subsidised learning, access to our exclusive Partnership hotels, the Partnership Suite at the O2 and so much more. Find out more here

  • At Coulsdon CFC we also have a subsidised Partner dining room, serving hot and cold food, a Partner Shop selling heavily discounted fresh food and free parking on site. 

Next Steps 

  • The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

  • You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

  • Thanks for your patience in the meantime and for showing an interest in this role. 


For internal use only:



Duties and Responsibilities

Waitrose is one of the fastest online grocery businesses, delivering through a number of our London branches and our Customer Fulfilment Centers (CFCs) in South Coulsdon and Enfield. We respond to thousands of customers’ orders weekly, with over one million orders a year. Join our CFC and you’ll be helping to deliver this exceptional customer service that we’re renowned for in-store, online and into our customers’ homes. You’ll also help us to meet the strong and ongoing demand for Waitrose & Partners products and value throughout London.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here -

Attachment: Driver-Job-Outline-September-2023-2.pdf

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