Customer Delivery Administrator

Description

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

• Working pattern- Tues - Fri 12pm - 8pm, Sat 10am - 6pm at Stanley Green CDH

• The hourly pay range for this role is £10.85- £13.29

• This position is a fixed term contract, until the end of January 2024

About the role

As a Customer Delivery Hub Administrator, you will support the site with various administrative duties. Through a proactive approach and flexible approach, administrative tasks will include the accurate input of information into a variety of John Lewis systems and to follow Site Operating Procedures. 

Key responsibilities

• Analysing routes and supporting the crews out on the road, in order to improve Delivery targets.

• Processing and accurately recording Partner and Agency hours worked, absence, sickness & holidays onto the Google Trackers to minimise queries whilst adhering to deadlines and completing weekly statistical information as part of our unproductive reporting

• Competently responding to incoming telephone calls in a timely manner and overseeing the daily management of the duty manager mailbox

• Completing department stats and reporting to enable the CDO Leadership Team to supply data for the business reporting of Key Performance Indicator

• Actively plan and book local courier deliveries as and when required, following the Site Operating Procedures within cost budgets

• Ordering, recording, unpacking and distribution of business dress/footwear as appropriate and controlling Partner purchase requirements

• Liaising with the Customer Delivery Resolution Team to investigate any delivery anomalies via the duty manager mailbox and by viewing Connex.

• Effectively communicating and carrying out a handover at the end of the shift to relevant Partners

• Reporting any accidents, near misses (using the near-miss cards) and any health and safety issues. 

Essential skills & experience you will need

• Excellent PC Skills- Google Docs, Google Sheets, Google Slides, Word, Excel and Powerpoint

• Good working knowledge of IT Systems

• Experience in working in an office or clerical role

• Previous experience of data processing and inputting

• Comfortable telephone manner

• Experience with emails

Desirable skills and experience you could bring

• Use of a Route Planning System- Descarte

• Use of a Procurement System

Benefits of the Partnership and the role

• You will enjoy 25% discount at John Lewis and 20% in Waitrose 

• The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)

• Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits. 

Next Steps 

• The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

• Once you've submitted an application the next steps of the process, if successful, are likely to include an in person interview at Stanley Green CDH.

• You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

• Thanks for your patience in the meantime and for showing an interest in joining JLP. 

For internal use only: 

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