Customer Analytics Manager

Job Type E-commerce
Region South East England
Location Bracknell
Preferred Hours Full Time
Partnership Level
This role is at Partnership Level 6 and includes entitlement to the following additional benefits:
  • Invitation to join the AXA Private Medical Insurance scheme
  • 5 weeks holiday
Further details will be provided at interview and upon successful offer
Closing Date 28/11/2018
Vacancy Type
Fixed Term - Other
Salary £51,800 - £68,000
Salary Frequency per annum
Hours of Work
Monday to Friday
35 hours per week
09:00 - 17:30

Please note this is a Fixed Term Contract ending 29 July 2019.

Flexible working is welcomed and encouraged. All roles can be flexible - it is not the where, when or how you fulfil your role that is important to us, it is the contribution you make to our business as a Partner.

Duties & Responsibilities

This is an essential role in the eCommerce team in Waitrose, delivering insights and recommendations to all parts of the team to influence the direction of our online propositions, marketing and delivery elements. It also provides the crucial customer segmented reporting that shows which groups are responding to our changing offerings in this crowded and competitive market.

Job Requirements

To work closely with internal clients to understand their business needs, and to provide detailed analysis of transactional and behavioural data. From that analysis to provide clear presentation of insights into customer behaviour and to enable data-driven decision making, and to identify recommendations and opportunities to deliver eCommerce sales and growth.

Required essential experience skills and qualifications

- Highly competent with Excel and excellent data manipulation and analytical skills
- Advanced user of SQL and preferably experience using SAS
- Experience working with customer and transactional data to create insight

Required desirable experience skills and qualifications

- Excellent communication skills, with relationship building as a key strength. The ability to explain data results and recommendations in relative layman's terms is very important.
- Previous eCommerce and/or Retail experience
- Previous Data Analyst or Customer Insight Analyst experience

Please note the following:
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Print off the job description now if you require it
- Ensure you have an up-to-date CV

For internal use only:
Please click here for the job description.  


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