Contact Handling Partner

Job Type Call Centres
Region Scotland
Location Hamilton
Preferred Hours Part Time
Partnership Level
Closing Date 20/9/2018
Vacancy Type
Short Term Temporary (13 weeks or less)
Salary £8.93-£11.16
Salary Frequency per hour
Hours of Work
31 hours , working 3 days per week

Compressed Tue & Thu 06.30 - 18.30, Sat 06.30 - 18.30

Shifts are notified 4 weeks in advance.

Duties & Responsibilities

Please take a look at the short video below which will give you an introduction to the Customer Service Advisor role at John Lewis.

As an inbound contact-handling representative, you will be responsible for dealing with high volumes of customer enquiries. As part of your role, you will openly demonstrate a passion for merchandise and selling and be motivated to deliver targets. As a Partner you will be an ambassador for the John Lewis brand and focused on delivering a consistently exemplary customer experience. The role requires daily contact with our branches and you will need to build positive working relations with colleagues throughout the John Lewis Division. You would also need to have a flexible and positive approach to tasks and use your skills and knowledge to support and develop colleagues.

Job Requirements

The role will suit someone who is resilient, enjoys variety and working in a fast-paced environment, requiring a high level of attention to detail whilst achieving key targets. As the first point of customer, contact the role requires a high level of professionalism to ensure the quality standards are being met, following clear standards, being articulate and where calls are challenging, patient and resilient. This role is subject to the following pre-employment screening: Basic Disclosure.

So, what can we offer you, should you join the team here?

> You will be eligible for the Partnership Bonus where you will receive a percentage of your annual salary every year - and the first £3,600 is tax free!

> You have access to £250 learning and training subsidy every year, this includes any qualifications you wish to take

> After 3 months service you'll get your Discount Card entitling you to 25% the majority of goods in John Lewis and 15% off the majority of goods in Waitrose (exclusions apply)

> 22 days holiday on joining and an ability to purchase 5 more days

> Access to our PartnerChoice our online hub of exclusive offers, including discounts at local restaurants, reduced rates on holidays and free days out!

All this, and so much more is available when you join the Partnership - follow this link to find out more

Required desirable experience skills and qualifications

Experience in a Contact Handling environment. Experience in a customer service role.


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