Communications Manager, Sustainability & Purpose

Job Type Comms and Marketing
Location London - Victoria
Additional Locations Bracknell Campus
Partnership Level 6
Closing Date 04/06/2023
Vacancy Type Permanent
Salary £52,600.00 - £76,400.00
Salary Frequency Annual
Hours of Work 35


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

This is a hybrid working role, therefore your time will primarily be split between working from home and the London/ Head Office. However, there will also be an expectation to visit other locations as the need arises. 

The salary range for this role is set at £52,600.00 - £76,400.00

Contract type 

This position is a Permanent role

About the role

Our Ethics & Sustainability and Purpose storytelling must reach multiple audiences, both in print and digital. 

This role will enhance and defend the reputation of the Partnership across media, digital and external stakeholders in both a creative and compelling way.  

You will lead on projects and be involved in planning and creative brainstorming around the best ways to set the Partnership up as a leader in E&S and a business that acts in the right way. 

The External Communications team is responsible for all aspects of the external communications strategy for the Partnership and its two brands Waitrose and John Lewis.  Our clear ambition is to be the conscience of the business and champion of these brands. 

This is brought to life across multiple fronts, with a communications programme that champions positive storytelling, shouts about progressive business initiatives, builds celebratory feel-good moments, campaigns with passion from a position of strength, scale and responsibility, and works hard to mitigate potential risks. 

As Communications Manager you will sit within the Sustainability & Purpose communications team which is responsible for E&S and purpose storytelling.

You will:

  • Identify agri-food issues our customers are likely to care about or could affect our business in the future

  • Ensure that the Partnership's purpose is telling a story which sets us apart

  • Inspire and guide the business to achieve its goal by differentiating on E&S, agriculture & health and as a business that does the right thing

  • Hero our reputation in market leading areas within E&S and sustainable and ethical sourcing over the long term

  • Work collaboratively with your line manager on the development of communications and engagement plans that support our strategy for all audiences 

  • Collaborate across the business with a number of stakeholders to ensure joined up plans

Essential Skills 

  • We need somebody filled with energy, creativity and the ability to juggle a number of large projects and leadership at the same time.

  • Can use a broad range of channels, including social media, to tell our brand stories to build an understanding of our business and enhance our reputation. 

  • A background in news generation, staying on top of the news agenda and identifying opportunities for news jacking at all turns.

  • Campaign creation, product launches, brand story-telling and a great contacts book across consumer affairs, enviro and social correspondents within the media.

  • A mixture of in-house and agency experience is desirable, and the ability to work across a number of projects and with multiple stakeholders simultaneously.

Benefits of the Partnership 

You will enjoy 25% discount at John Lewis and 20% in Waitrose 

The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)

Excellent work-life balance, including a focus on well-being and flexible working and our marketing leading equal parenthood leave Policy

Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits  LINK

Next Steps

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process"

Once you've submitted an application the next steps of the process, if successful, will include a 1 stage virtual interview followed by a more detailed Stage 2 Interview.

You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

Thanks for your patience in the meantime and for showing an interest in joining the John Lewis Partnership

For External applicants - Please click on the link below for the role profile

For Internal applicants only -  You would like to view the job outline for this role please copy and paste the following link into your browser Link for Internal Applicants

Please note that should we receive high volumes we reserve the right to close the role early.

For internal use only:






At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here -

Attachment: Communications Manager (Communications) January 2021.pdf 


Latest Comms and Marketing opportunities

Communications Manager, Sustainability & Purpose
  • London - Victoria,
  • £52600 - £76400
  • Closing Date: 04/06/2023