Communications Manager, Media Relations

Job Type Comms and Marketing
Location Bracknell Campus
Partnership Level 6
Closing Date 26/09/2021
Vacancy Type Permanent
Salary £52,600.00 - £69,600.00
Salary Frequency Annual
Hours of Work 35


What’s the role about?

The External Communications team is responsible for all aspects of the external communications strategy for the Partnership and its two brands.  Our clear ambition for communications: to be the conscience of the business and champion of the brands. 

This business purpose is brought to life through the role of communications and campaigning with communications disciplines that work effectively with other business departments to ensure integration of communications across the company, working together for maximum impact. As a communications team we work on multiple fronts, with a communications programme that leverages progressive business initiatives, builds celebratory feel-good moments, campaigns with passion from a position of strength, scale and responsibility, maintains a drumbeat of positive storytelling and works hard to mitigate potential risks.  The activity must continue to reach multiple audiences, amplifying and deepening customer marketing activity and messaging delivered above the line. 

  • As Communications Manager you will sit within the media relations team which is responsible for managing incoming media calls

  • You will play a key role in protecting and enhancing the reputation of the Partnership and its brands by providing an excellent media management service. 

  • You will help the business to identify potential risks, as well as opportunities to promote the Partnership.

  • You will play a key role in preparing for issues and crises, working with senior leaders in the business

Through your Profession, you will have the opportunity to develop and stretch personally and professionally to achieve your potential.

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach.

The External Communications team is responsible for delivering our external communications strategy for the Partnership and its two brands.  

Our clear ambition for communications: to be the conscience of the business and champion of John Lewis and Waitrose.

  • We are looking for communications managers who will play a key role in protecting and enhancing our brand reputation. 

  • These roles will sit within the media relations team which is responsible for managing incoming media calls, issues management  and helping the business identify and respond to risks and opportunities

  • Within this role, you will play a key role in helping the business plan for and respond to issues and crises

What will you be doing?

  • Deliver excellent, thorough and timely service to journalists in response to their enquiries.

  • Produce communications plans for a wide range of issues, co-ordinating with other communications professionals where necessary

  • Provide counsel to senior spokespeople on short and long-term opportunities and challenges, and coach through media interviews. 

  • Establish and maintain key stakeholder relationships and quickly develop expertise on issues facing the business

  • Use awareness of the external landscape to make informed decisions about communications risks and opportunities.

  • Horizon scanning for potential risks and reputational issues, working with relevant teams to mitigate such risk.

  • Ensure the correct process is in place and is adhered to for media enquiries, and that enquiries are handled consistently across the business. 

  • Deputise for Senior Communications Manager when required

  • Act in accordance with the Partnership’s purpose and democratic principles, constructively participating in co-ownership, and demonstrating to customers and each other that it is a better way of doing business. Share your knowledge, experiences, ideas and opinion to improve the Partnership, speaking honestly and frequently.

  • Invest in your personal and professional development to achieve your potential, by doing more, doing better, or doing differently. Continuously engage with and actively contribute to your Profession

What you'll have

  • Extensive media relations expertise with a high profile organisation

  • A proven track record in crisis management

  • Senior Stakeholder Management

  • Agile Thinking

  • Strong verbal and written communication skills

What else could you bring?

  • Ability to demonstrate where you could bring best practice to the Partnership

  • Experience in managing issues on social as well as print media is preferable

Useful to know

The application form consists of a CV upload, an online test followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process" 

Internal - If you would like to view the job outline for this role please copy and paste the following link into your browser: Link

External - See attachment at the bottom of the page

Internal Use




We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here -

Attachment: Communications Manager July2021.pdf 


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