Commercial Lead - Pet & Car Insurance

Job Type Customer Proposition
Location London - Victoria
Partnership Level 5
Closing Date 21/01/2022
Vacancy Type Permanent
Salary £76,000.00 - £108,600.00
Salary Frequency Annual
Hours of Work 35


John Lewis Financial Services is growing and we want you to help us achieve our ambitious plans. Our Financial Services team will be responsible for a distinct and differentiated set of products significantly accelerating growth which means there has never been a more exciting time to join us. You can proudly be yourself at the John Lewis Partnership and our people make us a truly inclusive place to work.

What’s the role about?

As one of our Commercial Leads you will manage our Car and Pet Insurance businesses product. It is a strategic and forward-thinking role as you will need to plan and understand the Personal Lines General Insurance market and how customers will engage with the products. Education and developing your team of Partners capability will also be a key part of this role.

What will you be doing?

You will manage all aspects of our Pet and Car Insurance products which will include the P&L, managing the 3rd party vendor relationship who support the digital capabilities of the product. You will ensure a successful launch of new products, developing the testing and learning to drive growth.  In addition, you will shape the strategic intent for Car and Pet Insurance which will set a clear path for your team. On a daily basis you will need to keep abreast of key metrics such as customer engagement and sales and retention, and adapt plans quickly when needed. Being able to influence and communicate with a variety of stakeholders is important. 

What will you need to have?

  • Financial Services experience, ideally in Personal Lines General Insurance

  • P&L management

  • Leadership of complex matrix delivery teams (internal and 3rd party)

  • Commercial relationship management (external and internal)

  • Digital channel development

  • Strong negotiation and influencing skills


  • The salary for this position is £76,600 - £108,600 per annum

  • The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications)

  • We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early

  • If internal, please ensure you apply via Workday and not jlpjobs.

As a business we encourage flexible working. We have a number of different ways to work flexibly, so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, examples of how our Partners already work flexibly include part-time, job share, home working and compressed hours.

To view the job description:- 

External candidates- view via the attachment

Internal candidates- view the job description in this folder using your internal email address only:-

For internal use only:



We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - We have a number of different ways to work flexibly so, at your interview, feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

Attachment: Job Outline Commercial Lead Pet & Car Insurance.pdf 


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