Job Type Customer Service
Location Origin Park, NW10 - Origin Park
Partnership Level 9
Closing Date 09/12/2021
Vacancy Type Permanent
Salary £20,600.00 - £27,000.00
Salary Frequency Annual
Hours of Work 7am till 2.30pm


Hours of work are 07:00-14:30, some flexibility may be required to coverr annual leave on occasions.

Why join us?

Being a Partner in the business makes you more than an employee, you’re a co-owner, giving you the opportunity to influence the way we work for the better. All of us have shared values and common goals and we work as a team to achieve these. Our current technicians will ensure you have all the tools you need to succeed and excel in your role. Giving you the opportunities to develop your knowledge and progress your career. 

Join us today and not only will you be joining a unique business, you’ll also enjoy a vast range of benefits and a healthy work-life balance: 


After completion of Earning Membership you’ll be entitled to;

  • 20% Discount at Waitrose & Partners on majority of goods

  • 25% Discount at John Lewis & Partners on majority of goods

  • 12% Discount at john Lewis & Partners on electrical & white goods 

  • Defined contribution pension scheme and Life Assurance (4x annual salary)

  • 22 days paid holiday per year, increasing to 25 after 5-years service. 

Work-Life balance

  • Discounted holidays at our exclusive Partnerships hotels

  • VIP suites with discounted tickets at the O2 arena

  • Generous discounts at numerous restaurants and bars

  • Exclusive days out for Partners and their families

What you'll be doing:

  • This is a demanding role within the Catering team which will be providing food to Partners.

  • The role requires excellent communication and customer service skills. It can be physically demanding with some manual handling and would suit someone who is highly motivated and able to take initiative when working on their own.

  • The responsibility will range from working in a small to large kitchen, preparing hot and cold foods and pastry items ensuring a clean and tidy working environment.

  • Operating, cleaning and maintaining equipment within the department is essential as well as having an excellent knowledge of the John Lewis food safety standards.

  • Applying the John Lewis food safety policies and procedures which include all legislation applicable to the Catering operation

  • Ability to oversee the opening, closing and daily running of the operation

  • Preparing, serving and presenting food to a high standard

What you'll have:

  • Food safety level 1

  • Health & Safety level 1

  • NVQ level 1 and 2

  • Experience of working within a customer service based environment

  • Experience of working within a catering environment

What else you may bring:

  • Food Safety level 2 and 3

  • Health and Safety level 2 and 3

Additional Information:

We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

Please consider the following when making your application:
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.

Duties and Responsibilities

To support the Catering teams ensuring that they comply with the food safety legislation as set out in the John Lewis food policy. To achieve department specific KPI targets successfully and to ensure that they adhere to all service level agreements.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - We have a number of different ways to work flexibly so, at your interview, feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.


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