Job Type Customer Service
Location Northampton
Partnership Level 9
Closing Date 20/03/2023
Vacancy Type Permanent
Salary £20,600.00 - £27,000.00
Salary Frequency Annual
Hours of Work 37.5


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

Duties and Responsibilities:
- This is a demanding role within the Catering team which will be providing food to Partners. The role requires excellent communication and customer service skills. It can be physically demanding with some manual handling and would suit someone who is highly motivated and able to take initiative when working on their own.

- The responsibility will range from working in a small to large kitchen, preparing hot and cold foods and pastry items ensuring a clean and tidy working environment.

- Operating, cleaning and maintaining equipment within the department is essential as well as having an excellent knowledge of the John Lewis food safety standards.

Job Requirements:
- Apply the John Lewis food safety policies and procedures which include all legislation applicable to the Catering operation
- Ability to oversee the opening, closing and daily running of the operation
- Prepare, serve and present food to a high standard

Required essential experience skills and qualifications:
- Food safety level 1,
- Health & Safety level 1
- NVQ level 1 and 2
- Experience of working within a customer service based environment
- Experience of working within a catering environment

Desirable experience skills and qualifications:
Although not essential, it would be desirable for the candidate to have the following:
- Food Safety level 2 and 3
- Health and Safety level 2 and 3

Additional Information:
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

Please consider the following when making your application:
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.

Duties and Responsibilities

To support the Catering teams ensuring that they comply with the food safety legislation as set out in the John Lewis food policy. To achieve department specific KPI targets successfully and to ensure that they adhere to all service level agreements.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site -


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