CDH Driver/Installer

Job Type Customer Service
Location Cambridge - Trumpington
Partnership Level 9
Closing Date 06/12/2022
Vacancy Type Permanent
Salary £25,000.00 - £33,900.00
Salary Frequency Annual
Hours of Work 4 days out of 6 on a rota.Mon-Fri 10:30-21:30. Sat 07:00-18:00.


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.


This role comes with a 15% shift premium between the hours of 19:00-21:30

What's the role about:

When you join the team as a Installer Trainee, you will be one of our qualified drivers with full pay. You will embark on the John Lewis & Partners Installer accreditation to become a fully qualified Customer Delivery Installer, After successful completion of the course you can move to the role of Installer which has a salary band of £26,700 - £34,700pa.

What you will be doing:

Your typical day may involve using your local knowledge to plan your schedule for the day ahead, demonstrating a passion for delivering our products safely and driving our vehicles efficiently. Handling complex installations in customer’s homes whilst acting as an ambassador for the John Lewis brand, you will focus on delivering a consistently exemplary service in line with our customers expectations. You will have the opportunity to take responsibility for your own learning and self development and play an active role in a forum to help shape the direction of your department. 

As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service

Career Progression:

There is a career path: where there is the possibility to  receive the training to become a qualified Technician where you will spend a proportion of your working day completing installation/assembly services in customers home, once trained you will also be responsible for mentoring and coaching colleagues of varying ability to achieve their personal development goals and the business secure its strategic aims. 

This role is a physical role and will involve a high level of Manual Handling (you will spend a lot of your time delivering large two man items such as sofas, white goods, sports equipment, furniture, beds and mattresses etc)


What you will have:

  • A C1 Driving Licence (with a maximum of 6 points)

  • Drivers Certificate of Professional Competence (DCPC)

  • Drivers Qualification Card (DQC)

  • Digital Tachograph Card


  • Proven Customer Service background

  • Driving Experience

  • Strong verbal communication skills both over the phone and face to face

  • Able to cope with the physical requirements of the role (you will spend a lot of time delivering large two man items such as sofas, white goods, sports equipment, furniture, beds and mattresses etc…..)


What you can bring:

  • Good local geographical knowledge

  • Instillation and disconnection of white goods

  • TV installations

  • Assembly of flat packs

  • IT Skills

After completion of Earning Membership as a Partner in the John Lewis Partnership you will be entitled to;

  • 25% Discount at John Lewis & Partners on majority of goods

  • 12% Discount at john Lewis & Partners on electrical & white goods 

  • 20% Discount at Waitrose & Partners on majority of goods

  • The Partnership offers a defined contribution pension scheme and Life Assurance is 4x annual salary

  • From 18 days paid holiday per year, increasing to a maximum of 24.

Work-Life balance

  • Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay

  • VIP suites with discounted tickets at the O2 arena

  • Discounts at numerous restaurants and bars

  • Exclusive days out for John Lewis Partners and their families

Plus many more benefits to being a Partner within the John Lewis Partnership . 

Duties and Responsibilities

Our installation specialists are the friendly face of our business - the helpful driver who delivers the unique blend of quality and outstanding service that you expect from John Lewis and Partners, right to our customers' doors.

This is a really important ‘front line’ role that is a crucial part of our operation, where you will be delivering excellent customer service in line with the John Lewis proposition by aiding in the delivery, assembly and installation of products in the customer's premises following the planned route.

You will represent us with every single customer you meet, and their impression of John Lewis and Partners is critical.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site -

Attachment: 7.5T C1 Driver PM.pdf; Customer Delivery Installer Trainee.pdf 


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