CDH Administrator, Customer Delivery Operations

Job Type Administration
Location London - Innova Park
Partnership Level 10
Closing Date 26/09/2021
Vacancy Type Permanent
Salary £11.50 - £14.57
Salary Frequency Hourly
Hours of Work 37.5 to include weekends


Processing and accurately recording Partner and Agency hours worked, absence, sickness & holidays onto the Google Trackers to minimise queries whilst adhering to deadlines and completing weekly statistical information as part of our unproductive reporting. 

Competently responds to incoming telephone calls in a timely manner and oversees the daily management of the duty manager mailbox.

Support with the updating of the sites communication notice boards and other forms of communication eg: Google+ Communities. 

Complete department stats and reporting to enable the CDO Leadership Team to supply data for the business reporting of Key Performance Indicators.

Ordering all of the sites house stationery and ensuring adequate stock levels of sundry items and PPE are available

Assist site management with daily tasks and project work as required. 

Assist with peak planning to ensure your Customer Delivery Hub runs efficiently and effectively during busy periods.

Actively supports Continuous Improvement ideas across the CDH Partner feedback

Actively plan and book local courier deliveries as and when required, following the Site Operating Procedures within cost budgets. 

Ensuring purchase orders are raised correctly on the Oracle system and all invoices are checked and processed accurately and on time, ensuring all issues are followed up in accordance with the business requirements. 

Ordering, recording, unpacking and distribution of business dress/footwear as appropriate and controlling Partner purchase requirements. 

Competently uses the CBRE process to raise, action and follow-up maintenance issues. Action Partner requests to source new equipment using suppliers on IProcurement. 

To keep up to date with Partnership news by reading the CDO Weekly Communication Pack, CDO Support Website, Google+ and the Partnership editorials. 

To ensure your Workday is up to date and any notifications are completed as required. 

Liaises with the Customer Delivery Resolution Team to investigate any delivery anomalies via the duty manager mailbox and by viewing Connex. 

Maintains effective relationships with key stakeholders across the business and third parties.

Attend regular communication meetings and communicate any operational issues to the site management team. 

Effectively communicates and carries out a handover at the end of the shift to relevant Partners.

Demonstrates an outstanding customer experience to every customer as an ambassador of John Lewis & Partners, both internal and external, through all channels. 

Report any accidents, near misses (using the near-miss cards) and any health and safety issues. Safety Dashboard Results 

Duties and Responsibilities

To provide various administrative duties and support the Site, Site Management and Third Parties within the Customer Delivery Hub and Customer Delivery Network.
To have a proactive and flexible approach in actioning general administration tasks including the accurate input of information into a variety of John Lewis systems and to follow Site Operating Procedures, including an awareness of the P&L account and Managing the Sites budgets.
To adhere to all Health and Safety and Operational Procedures.
Conduct yourself according to the Partnership’s Principles and Values.
To adhere to and follow Food Safety Level 2 compliance.
To take ownership of your department’s operational success and your own personal development.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here -


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