CDH Administrator

Job Type Administration
Location Greenhithe - Crossways
Partnership Level 10
Closing Date 26/01/2022
Vacancy Type Permanent
Salary £10.07 - £12.93
Salary Frequency Hourly
Hours of Work 37.5


Pay and Hours:

Working 37.5 hours a week, 6am - 2pm and 2pm - 10pm Monday to Friday on a rotating basis with opportunity for overtime on Saturdays. No bank Holiday working

Pay from £10.07 including a shift premium of 13.5%

What you'll be doing:

  • Processing and accurately recording Partner and Agency hours worked, absence, sickness & holidays onto the Google Trackers to minimise queries whilst adhering to deadlines and completing weekly statistical information as part of our unproductive reporting

  • Competently responding to incoming telephone calls in a timely manner and overseeing the daily management of the duty manager mailbox

  • Supporting with the updating of the sites communication notice boards and other forms of communication eg: Google+ Communities

  • Completing department stats and reporting to enable the CDO Leadership Team to supply data for the business reporting of Key Performance Indicator

  • Ordering all of the sites house stationery and ensuring adequate stock levels of sundry items and PPE are available

  • Assisting site management with daily tasks and project work as required

  • Assisting with peak planning to ensure your Customer Delivery Hub runs efficiently and effectively during busy periods

  • Actively plan and book local courier deliveries as and when required, following the Site Operating Procedures within cost budgets

  • Ensuring purchase orders are raised correctly on the Oracle system and all invoices are checked and processed accurately and on time, ensuring all issues are followed up in accordance with the business requirements

  • Ordering, recording, unpacking and distribution of business dress/footwear as appropriate and controlling Partner purchase requirements

  • Competently uses the CBRE process to raise, action and follow-up maintenance issues. Action Partner requests to source new equipment using suppliers on IProcurement

  • Liaising with the Customer Delivery Resolution Team to investigate any delivery anomalies via the duty manager mailbox and by viewing Connex.

  • Effectively communicating and carrying out a handover at the end of the shift to relevant Partners

  • Demonstrating an outstanding customer experience to every customer as an ambassador of John Lewis & Partners, both internal and external, through all channels

  • Reporting any accidents, near misses (using the near-miss cards) and any health and safety issues. Safety Dashboard Results 

What you'll need:

  • Excellent PC Skills- Google Docs, Google Sheets, Google Slides, Word, Excel and Powerpoint

  • Good working knowledge of IT Systems

  • Experience in working in an office or clerical role

  • Previous experience of data processing and inputting

  • Comfortable telephone manner

  • Experience with emails

What else you may bring:

  • Use of a Route Planning System

  • Use of a Procurement System

Job Description:


Additional Information:

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.


Please consider the following when making your application:

  • We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early
  • Print off the job description now if you require it
  • Ensure you have an up-to-date CV 

Duties and Responsibilities

To provide various administrative duties and support the Site, Site Management and Third Parties within the Customer Delivery Hub and Customer Delivery Network.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - We have a number of different ways to work flexibly so, at your interview, feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

Attachment: Job Profile Admin.pdf 


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