CDH Administrator

Job Type Administration
Location Exeter - Hill Barton
Partnership Level 10
Closing Date 30/01/2023
Vacancy Type Permanent
Salary £10.73 - £13.29
Salary Frequency Hourly
Hours of Work 37.5


We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.


Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone. Working in Partnership for a happier world; our shared Purpose that guides us in everything we do and inspires three important principles; happier people, happier business, happier world.

What's the role about?

We have an exciting opportunity to join the Customer Delivery Hub (CDH) team as an Administrator to support our operations. This permanent position is well suited to an individual that is confident in providing various administrative duties, supporting site management and third parties within the CDH and the delivery network.

As our CDH Administrator, you will be proactive and flexible in actioning general administration tasks including the accurate input of information into a variety of John Lewis systems and to follow Site Operating Procedures, including an awareness of the P&L account and Managing the Sites budgets.

Please note: This is a full time position (37.5 hours per week) with a split working pattern of;

Two weeks of: Monday to Friday 06:00 - 14:00 

Two weeks of: Tuesday to Saturday 06:00 - 14:00 


What you'll be doing:

  • Processing and accurately recording Partner and Agency hours worked, absence, sickness & holidays onto the Google Trackers to minimise queries whilst adhering to deadlines and completing weekly statistical information as part of our unproductive reporting

  • Competently responding to incoming telephone calls in a timely manner and overseeing the daily management of the duty manager mailbox

  • Completing department stats and reporting to enable the CDO Leadership Team to supply data for the business reporting of Key Performance Indicator

  • Assisting site management with daily tasks and project work as required

  • Assisting with peak planning to ensure your Customer Delivery Hub runs efficiently and effectively during busy periods

  • Actively plan and book local courier deliveries as and when required, following the Site Operating Procedures within cost budgets

  • Ordering, recording, unpacking and distribution of business dress/footwear as appropriate and controlling Partner purchase requirements

  • Liaising with the Customer Delivery Resolution Team to investigate any delivery anomalies via the duty manager mailbox and by viewing Connex.

  • Effectively communicating and carrying out a handover at the end of the shift to relevant Partners

  • Demonstrating an outstanding customer experience to every customer as an ambassador of John Lewis & Partners, both internal and external, through all channels

  • Reporting any accidents, near misses (using the near-miss cards) and any health and safety issues. 

What you'll need:

  • Excellent PC Skills- Google Docs, Google Sheets, Google Slides, Word, Excel and Powerpoint

  • Good working knowledge of IT Systems

  • Experience in working in an office or clerical role

  • Previous experience of data processing and inputting

  • Comfortable telephone manner

  • Experience with emails

What else you may bring:

  • Use of a Route Planning System

  • Use of a Procurement System

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site -

Attachment: CDH Administrator (1).pdf 


Latest Administration opportunities

CDH Administrator
  • Exeter - Hill Barton,
  • £10.73 - £13.29
  • Closing Date: 30/01/2023
Customer Delivery Hub Transport Administrator
  • Greenhithe - Crossways,
  • £22700 - £30900
  • Closing Date: 31/01/2023