What’s the role about?
We have an exciting opportunity to join the Hospitality & Food Service team as Catering Assistants working within our evenings and weekend team.
You will be working as a part of a busy catering team to deliver and maintain high standards in all aspects of catering.
This role involves working in a busy warehouse dining room, serving on the counter and till providing excellent customer service to all the partners in the business. As part of the team you will also be working in the dish wash area, helping in food preparation, checking food temperatures and making sure the tables are kept clean & tidy all the time for the customers.
Also as part of this role you will be responsible for checking vending machines to make sure they are clean and fully stocked to meet the needs of the customers.
The role is internally known as Hospitality Assistant within the Partnership.
In this role you will be responsible for -
Provide a great level of service and consistently promote products to customers and deliver add on sales
To resolve customer queries or complaints at the first point of contact
Ensure all counters and coffee stations are replenished and presented consistently and in line with agreed standards
Monitor and reduce wastage through correct ordering and record keeping.
Full compliance with Health and Safety Regulations
Carry out due diligence tasks and keep accurate due diligence checks and records
Ensure that fresh food, snack and hot beverage machines are replenished and in a good working order.
Ensure food safety requirements are maintained.
Ensure stock is stored in the correct manner and rotated to minimise food wastage.
Ensure the requirements of the cold chain are delivered and Support the ordering and control of stock
What you'll have
Good basic IT skills as will need to operate tills, smart devices and vending machines
Hospitality experience or customer facing role
What else could you bring?
Food Safety Level 2 is desirable but not essential as training will be provided.
Week 1 - Sunday, Monday, Friday, Saturday - 16:30- 20:30
Week 2 - Sunday, Monday, Saturday - 16:30- 20:30
Week 1 - Tuesday, Friday -16:30-20:30, Saturday - 07:30- 15:00
Week 2 - Monday, Tuesday -16:30- 20:30, Saturday - 07:30- 15:00
As a business we encourage flexible working. We have a number of different ways to work flexibly, so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, examples of how our Partners already work flexibly include part-time, job share, home working and compressed hours.
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
Internal use only- #LI-JLPWTR
Hospitality Assistant - Part time approx 15 hrs per week, evenings & weekends
We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here - https://www.jlpjobs.com/about/diversityandinclusion/