Audio / Vision Product Specialist

Job Type Customer Service
Location Glasgow
Partnership Level 9
Closing Date 21/09/2021
Vacancy Type Permanent
Salary £18,900.00 - £24,500.00
Salary Frequency Annual
Hours of Work 37.5 hours, full time permanent role

Description

Duties & Responsibilities:
At the John Lewis Partnership we pride ourselves in providing excellent customer service. We'll rely on you to arm our Partners with the product knowledge they'll need to hook the customer and bag that sale!

Enhancing knowledge, inventing ways of delivering training and offering more experiential shopping experiences is what you'll thrive on.

Job Requirements
You'll be passionate about service and sales, showing desire and drive to continue to learn and develop, in order to better support your team.

Your engaging and adaptable style will achieve results through others by way of increased sales, greater customer satisfaction and high Partner advocacy. You will be expert in identifying learning styles and adapting your approach to suit individual Partners as much as in the assortment. You will be a key advocate for the customer in more complex assortments by understanding the end to end journey as well as having a deep understanding of the wider context in which the product(s) exists.

Desirable experience skills and qualifications:
- Customer facing selling or service environment.
- Passion for product assortment.
- IT literate.
- External supplier management.
- Experience within product assortment.

Additional Information:
We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

We request that candidates only apply for this position if you can fully commit to the advertised working hours and the full term of the contract, or we will be unable to proceed with your application.

Please consider the following when making your application:
- This role is subject to the following pre-employment screening: 2 year reference check.
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.

Duties and Responsibilities

Responsible for enabling and enhancing Partners knowledge in a number of products (usually within an assortment) to support the delivery of an excellent customer experience and the achievement of sales targets.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here - https://www.jlpjobs.com/about/diversityandinclusion/

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