Aftersales Administrator, Core Home Services

Job Type Admin Support
Region Northern England
Location Didsbury
Preferred Hours Full Time
Partnership Level
09
Closing Date 31/1/2019
Vacancy Type
Permanent
Salary £9.88 to £12.95
Salary Frequency per hour
Hours of Work
Up to 40 paid hours per week
Earliest start time 8am, latest finish 7pm
Monday to Friday with 1 in 3 weekends

Duties & Responsibilities

Didsbury Administration Hub have multiple opportunities to join the Core Home Services Aftersales team.

The fundamental purpose of this role is to protect brand loyalty, secure future sales through issue resolution and surpassing the expectations of our customers resulting in a positive impact on the commercial success of the Partnership.

Working collaboratively as part of a team of Aftersales Administrators you will add value to the efficient and profitable running of your department in order to achieve your business and personal objectives and in turn, unlocking your potential.

The ideal candidate will thrive in a fast paced working environment, have an unrelenting focus on providing the best customer service possible and be able to support and share success with fellow Partners.

Successful candidates will not only be joining our Contact Centre is Didsbury, but they will also be joining a unique business - The John Lewis Partnership. Not only do we share the responsibility of co-ownership and democracy we also reap the benefits.

> You will be eligible for the Partnership Bonus where you will receive a percentage of your annual salary every year.
> You have access to £250 learning and training subsidy every year, this includes any qualifications you wish to take
> After 3 months service you'll get your Discount Card entitling you to 25% the majority of goods in John Lewis and 15% off the majority of goods in Waitrose (exclusions apply)
> 22 days holiday on joining and an ability to purchase 5 more days
> Access to our PartnerChoice our online hub of exclusive offers, including discounts at local restaurants, reduced rates on holidays and free days out!

All this, and so much more is available when you join the Partnership - please visit our Benefits page on www.jlpjobs.com.


Job Requirements

The requirements for this role include but are not limited to:

Maintains a flexible skill-set, ensuring ability to support all areas of the Admin Hub

Delivers a seamless and personalised service experience that exceeds the customer's expectation while supporting the delivery of sales and profit growth

Resolve aftersales issues promptly, working closely with internal and external stakeholders including suppliers, Fitters and Estimators

Demonstrates competence and compliance with the processes and operating procedures required in their function

Champions continuous improvement to drive efficiency and productivity through recognising areas of potential improvements to enable a more efficient way of working



For full details relating to this role, please see the attached job description.

Required essential experience skills and qualifications

Excellent time management
Confident and articulate
Good at problem solving and conflict handling
Good listening skills
Good telephone manner and written word skills
Keen to learn, ask questions and contribute to a team culture
Flexible with a positive can do attitude
Job Description  

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