What can you expect in this role?
Working in the hotel, you’ll be surrounded by a team of passionate and dedicated hospitality Partners to give our guests the best experience whether they are with us for the day or a longer stay. What is different about our guests though, is that they are Partners, their friends and family. As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities.
As a Reservations Administrator, you’ll be part of the essential back of house team of the hotel offering high quality service through efficient and accurate administration of financial functions, recruitment & membership. The main focus of the role will be financial admin such as completion of daily cashiering and adhering to correct cash handling procedures, processing financial invoices for all departments within the hotel and golf club & creating and managing purchase orders.
The will be other admin responsibilities relating to the general hotel administration, membership and reservations as required so excellent customer service and facing skills will be required.
The role will require collaboration with other areas of the hotel, allowing you a chance to communicate and work with other Partners and develop your skills.
The role will offer you opportunities to display your talent, people management skills and knowledge of working as part of a successful team.
What can we offer you?
The Partnership puts it’s Partners first in every area of the business. Working at Odney, you will get to work in a beautiful location with some of the best views and countryside around. You’ll be entitled to the great benefits that our Partners receive such as paid holiday, discount in our Waitrose & John Lewis shops and many other benefits designed to allow our Partners a great work / life balance.
You’ll be working on a rota basis allowing you time to take advantage of the benefits.
We will offer on the job training and investment in your skills, providing you with progression opportunities and an extra level of support and encouragement.
What do you need?
Hospitality is an ever changing environment with a real focus on great customer service and providing an experience for our guests. This is achieved through each Partner being motivated, creative and great teamwork.
Proficient in IT systems and able to use standard software
Excellent administration skills
Excellent communication skills, both written and verbal
Excellent customer service skills (in person and over the phone)
Proactive & flexible
Strong organisational skills
We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.
Please review the advertised working hours and contract length to be certain that you can commit to these or we may not be able to progress your application.
Please consider the following when making your application:
- We occasionally close vacancies early in the event we receive a high volume of applications. To avoid disappointment, we recommend you apply early.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.
If you are looking for a hotel with something different and some history to work in, then The Odney Hotel, our Place by the River could be for you. This is a beautiful and unique John Lewis Partnership owned hotel, set in 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests.
The guests can stay in one of 5 beautiful houses on the site, each maintaining the period look of it’s time with access to the picturesque grounds including a private stretch of river, water gardens, a pool and sports facilities. The main building Lullebrook Manor and it’s grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation.
Relaxation can be further achieved with a visit to our Serenity Spa, offering beauty treatments and massages or afternoon tea on the terrace, a drink in the bar or a meal overlooking the river. For any golfers, there is also our Partnership owned golf course Winter Hill down the road.
We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here - https://www.jlpjobs.com/about/diversityandinclusion/