7.5T Driver Home Delivery

Job Type Customer Service
Location Reading - Theale
Partnership Level 9
Closing Date 18/07/2024
Vacancy Type Permanent
Salary £28,500.00 - £35,800.00 Annual
Salary Frequency Annual
Hours of Work 4 days out of 6 Monday to Saturday

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance:

Role: 7.5T CDH Installer

Location: Theale CDH

Position: Permanent Partner 

Salary: £30,549 annually (Equivalent to £14.28, hourly)

Hours: 41 per week, working either an AM or PM shift

-AM shift available - 6 am to 5 pm working 4 days out of 6 (Monday-Saturday) which means you will enjoy 3 days off each week. The AM shift includes working 3 in 5 Saturdays.

-PM shift available -  10.30 am to 9.30 pm working 4 days out of 6 (Monday- Saturday) which means you will enjoy 3 days off each week.  The PM shift includes working 2 in 5 Saturdays.  Please note when working a Saturday the PM shift hours are 7 am until 6 pm.

The PM shift attracts an additional shift premium of 3.1% of the base rate with a potential earning of up to £31,432.50 annually.

Please note: To land this role as a Customer Delivery Driver Installer you’ll need a valid UK C1 Driving Licence with no more than 6 points, a valid DCPC and a valid Tachograph Card.

About the role:

Whilst in our Customer’s Homes you will carry out wet connections and TV & Audio installations along with the assembly of products. Once fully proficient in the Installer role, you will receive further training and development, to progress to a Technician position. The CDH Technician role includes TV Wall Mounts and Integrated appliances installations with all training taking place at one of our Technical Training Centres. Having completed the training and is qualified as a Technician your pay will increase to £31,768.92, annually.

As Partners - members of the Partnership - it's our responsibility to ensure our growth for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos every Partner works by and you'll carry it into your role too.

As a Customer Delivery Driver Installer your typical day may involve:

  • Carrying out vehicle checks before you start your journey 

  • Handling a complex installation in a customer's home

  • Using the latest in-cab technology and multi functional devices to navigate your day

  • Working as a 2 person team you will be responsible for organising your day, including providing excellent customer service and operating within transport legislation requirements 

We hope you’re tempted, and if not perhaps you have a friend or family member who would suit this role? We are excited to hear from you or them!

Required essential experience skills and qualifications:

  • The ability to cope with the physical requirements of the role (this role requires heavy lifting).

  • Previous experience driving above 3.5-tonne vehicles.

  • Good communication skills, both over the phone and face-to-face.

  • Excellent Customer service skills

Desirable experience skills and qualifications:

  • Installation and disconnection of white goods.

  • TV installations

  • Assembly of flat pack

We believe in rewarding our Partners for their time and energy. After all, they’re the ones that make the John Lewis Partnership special. Benefits include:

  • 💚Once you’ve been with us for three months, you’ll get a Partnership discount in-store and online. That’s 25% off in John Lewis & Partners (12% electrical products, some exclusions apply) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount.

  • 💚Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not.

  • 💚Discounted cinema tickets & VIP suites with discounted tickets at the O2 arena

  • 💚Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay

  • 💚Great focus on well-being and flexible working and our equal parenthood leave Policy

  • 💚Free Onsite Parking 

  • 💚Subsidised meal 

  • 💚 Driver CPC refreshment training provided in house

And much more! Find out more about our benefits here: https://www.jlpjobs.com/about/benefits/

If you would like to view the job outline for this role please see attached our job outline.

Please be aware that due to the nature and activities of this role, all successful candidates will have a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the Government website.

For internal use only: 




Duties and Responsibilities

Our Installation specialists are the face of the John Lewis & Partners brand.  When you join the team as a Customer Delivery Hub Installer we will train you to deliver and install a wide variety of products to our customers, always with professional courtesy and service. 

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/

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