Join John Lewis or Waitrose today
At John Lewis & Partners we are famous for our reputation and customer service. We are looking for Partners who are not just after their next ‘driving job’. We are looking for Partners who want to make a difference to our customers’ experience when receiving delivery and installation of our fantastic products.
The role should be viewed as customer facing as a Technician will spend a high proportion of their working day completing installation/assembly services in customers’ homes. Technicians operate as a member of the Customer Delivery team based in one of the Customer Delivery Hubs.
As a driver for the Partnership, you will promote the Partnership brand through a professional and courteous manner to other road users.
Hours of work
10:30 - 21:30 Monday to Friday, 07:00 - 18:00 Saturday
Our Drivers work 4 days out of 6 (Monday - Saturday) which means you’ll enjoy 3 days off each week to maintain a healthy work/life balance. We also offer overtime when required so there’s potential to top up your earnings.
We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.
Duties and Responsibilities:
Responsible for mentoring and coaching colleagues of varying ability to achieve their personal development goals and the business secure its strategic aims, showing particular support for those who aspire to become Customer Deliver Installers.
To adhere to current legislation and Partnership policy on compliance whilst meeting Health and Safety legislation within your daily tasks.
This role requires a high degree of technical competence and a desire to develop performance for oneself, colleagues and the business. Technicians should openly demonstrate a passion for delivering excellence in customer experience, safe and efficient driving and be motivated to carry out their role following legal and best practice requirements.
Acting as an ambassador for the John Lewis brand, they are focussed on delivering and surpassing the exemplary service expected of us. Technicians should also accurately adhere to the business systems and processes to minimise costs.
Takes responsibility for own learning and self development and plays an active role in department activity.
Demonstrates a flexible and positive approach to tasks and uses skills and knowledge to support coach, train and assess. Works in other areas of the Customer Delivery operation as requested by Management.
Required essential experience skills and qualifications:
Must be aged 18 or over
A valid C1 Driving Licence (with a maximum of 6 points)
Drivers Certificate of Professional Competence (DCPC)
Drivers Qualification Card (DQC)
Valid Digital Tachograph Card
Previous experience driving a 7.5 tonne vehicle
Strong verbal communication skills both over the phone and face to face
Able to cope with the physical requirements of the role
Good local geographical knowledge
Installation and disconnection of white goods
Assembly of flat packs
After completion of Earning Membership, as a Partner in the John Lewis Partnership you will be entitled to;
25% Discount at John Lewis & Partners on majority of goods
12% Discount at john Lewis & Partners on electrical & white goods
20% Discount at Waitrose & Partners on majority of goods
The Partnership offers a defined contribution pension scheme and Life Assurance is 4x annual salary
From 4.5 weeks paid holiday per year, increasing with length of service
Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay
VIP suites with discounted tickets at the O2 arena
Discounted cinema tickets.
Discounts at numerous restaurants and bars
Exclusive days out for John Lewis Partners and their families
Note for Internal Partners:
Please be aware that new applications must be started via workday. Applications from Internal Partners that start from JLPJobs.com will be rejected.
To provide a lead in the delivery of excellent customer service by driving a company supplied vehicle to deliver, assemble and install products in customers’ premises in line with the planned route.
We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here - https://www.jlpjobs.com/about/diversityandinclusion/