We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.
Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.
Job Description Summary
As a Customer Delivery Hub Technician you will be the lead in the delivery of excellent customer service - the helpful driver who delivers the unique blend of quality and outstanding service that you expect from John Lewis and Partners, right to our customers' doors.
This is a really important ‘front line’ role that is a crucial part of our operation, where you will be delivering excellent customer service in line with the John Lewis proposition by aiding in the delivery, assembly and installation of products in the customer's premises following the planned route.
You will represent us with every single customer you meet, and their impression of John Lewis and Partners is critical. You will be working in Partnership for a happier world - our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.
Salary £27.500 - £35.800 - Depending on experience
HoursAM Shift (06:00 - 17:00)
PM shift 10:30 - 21:30 Mon - Fri. Sat 07:00 18:00
What’s the role about?
As a Technician you will spend a proportion of your working day completing installation/assembly services in customers’ homes, so the role requires a high degree of technical competence.
You will have a desire to develop performance for yourself, colleagues and the business, so you will also be responsible for mentoring and coaching colleagues of varying ability to achieve their personal development goals and the business secure its strategic aims.
As a Technician you will openly demonstrate a passion for delivering excellence in customer experience, safe and efficient driving and be motivated to carry out the role following legal and best practice requirements.
Acting as an ambassador for the John Lewis brand, Technicians are focussed on delivering and surpassing the exemplary service expected of us, they love giving amazing customer service to our loyal customers, being able to use their initiative while out driving and working as part of a team who care for each other.
This role is a physical role and will involve a high level of Manual Handling as you will spend a lot of your time delivering large two person items such as sofas, white goods, sports equipment, furniture, beds and mattresses etc.
Here's what you must have:
A C1 Driving Licence (with a maximum of 6 points)
Drivers Certificate of Professional Competence (DCPC)
Drivers Qualification Card (DQC)
Digital Tachograph Card
What else you can bring:
Good local geographical knowledge
Instillation and disconnection of white goods
Assembly of flat packs
What experience do I need?:
Complete wall mounted TV and lighting installations (with a valid NICEIC certificate) in customer’s homes in a safe and competent manner.
Complete the disconnection and reconnection of integrated laundry, dishwashing and refrigeration appliances in customer’s home in a safe and competent manner.
Why our Technicians love working for us:
After completion of Earning Membership as a Partner in the John Lewis Partnership you will be entitled to;
25% Discount at John Lewis & Partners on majority of goods
12% Discount at john Lewis & Partners on electrical & white goods
20% Discount at Waitrose & Partners on majority of goods
The Partnership offers a defined contribution pension scheme and Life Assurance is 4x annual salary
From 18 days paid holiday per year, increasing to a maximum of 24.
Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay
VIP suites with discounted tickets at the O2 arena
Discounts at numerous restaurants and bars
Exclusive days out for John Lewis Partners and their families
Plus many more benefits to being a Partner within the John Lewis Partnership.
The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.
The application form consists of a CV upload, an online test followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications)
We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
To provide a lead in the delivery of excellent customer service by driving a company supplied vehicle to deliver, assemble and install products in customers’ premises in line with the planned route.
We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - https://www.jlpjobs.com/about/diversityandinclusion/
Attachment: Customer Delivery Technician -22.pdf
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