3.5 Tonne Driver Installer

Job Type Customer Service
Location Greenhithe - Crossways
Partnership Level 9
Closing Date 30/01/2023
Vacancy Type Permanent
Salary £25,000.00 - £33,900.00
Salary Frequency Annual
Hours of Work 37.5

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Description

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

Starting rate of pay £12.62 per hour moving to £13.62 once fully trained and accredited.

Hours of work

Monday to Saturday (Hours to be agreed)

37.5 hour week, 5 days a week, 4-week Rota. 2 out of 4 Saturdays with no Sunday working.

Generous meal allowance, plus free Hot drinks within the delivery Hub

We have a number of different ways to work flexibly so at your interview feel free to talk about what flexibility means to you. There are no guarantees, however, it may open the door to not only a new role but a new way of working.

What you will be doing:

 

As a Driver Installer, you will openly demonstrate a passion for delivering excellence in customer experience, and safe and efficient driving and be motivated to carry out the role following legal and best practice requirements.

Acting as an ambassador for the John Lewis brand, Installers are focused on delivering and surpassing the exemplary service expected of us, they love giving amazing customer service to our loyal customers, being able to use their initiative while out driving and working as part of a team who care for each other. 

As part of a 2 person crew, you will be trained to deliver, assemble and install a wide range of home furnishings, 2 person electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service

We will support you every step of the way from your induction into the Partnership through to our on-site personalised training courses which will equip you with all of the necessary skills and knowledge to excel in your role

Once you are accredited you have the potential opportunity to move into the Technician Installer role.  

 

Why our Driver Installers love working for us:

Our Driver Installers love giving amazing service to our loyal customers, being able to use their initiative while out driving and working as part of a team who care for each other

After completion of Earning Membership as a Partner in the John Lewis Partnership you will be entitled to;

  • 25% Discount at John Lewis & Partners on the majority of goods

  • 12% Discount at john Lewis & Partners on electrical & white goods 

  • 20% Discount at Waitrose & Partners on the majority of goods

  • The Partnership offers a defined contribution pension scheme and Life Assurance is 4x annual salary

  • Paid holiday starting at 4.5 weeks per year, (plus bank holidays) increasing with the length of service

 

Work-Life balance

  • Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay

  • VIP suites with discounted tickets at the O2 arena

  • Discounts at numerous restaurants and bars

  • Exclusive days out for John Lewis Partners and their families

Plus many more benefits to being a Partner within the John Lewis Partnership.

What you must have:

  • Category B Driving Licence

  • Pass a driving assessment to the John Lewis standard.

What else you can bring but is not essential 

  • Experience in installing wet appliances (washing machines, dishwashers, fridge freezers etc..)

  • Standard TV Installation experience

  • Product Assembly experience

  • Can explain the core principles of the John Lewis Partnership

 

Interview Process

You will take part in an individual interview and driving & manual handling assessment

 

PLEASE NOTE

  • The application form consists of a CV upload, an online test followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications) 

  • We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early. 

Duties and Responsibilities

As a 3.5 Tonne Driver Installer you will be the friendly face of our business - the helpful driver who delivers the unique blend of quality and outstanding service that you expect from John Lewis and Partners, right to our customers' doors.

This is a really important ‘front line’ role that is a crucial part of our operation, where you will be delivering excellent customer service in line with the John Lewis proposition by aiding in the delivery, assembly and installation of products in the customer's premises following the planned route.

You will represent us with every single customer you meet, and their impression of John Lewis and Partners is critical.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership visit this site - https://www.jlpjobs.com/about/diversityandinclusion/

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