You’ll lead our Partners by example as you inspire your team to achieve success. You’ll already have management potential in our business as you’re an experienced, motivated and ambitious line manager in a commercial environment. Most of our Management opportunities are in John Lewis branches, but there are also management roles at other sites including Customer Delivery Hubs.
What you’ll find however is that management at John Lewis isn’t quite the same. And that’s because you’ll be managing our Partners who co-own the business. Our Partners question business decisions, are proactive about what our performance looks like and share in the responsibility of making us a success.
Managers are measured against our Partnership behaviours – this is ‘how’ things are done as well as ‘what’ is achieved and in our co-owned business these elements have equal importance. At John Lewis, it’s about achieving outstanding Sales, Profit and Customer Service results, but what makes us different is the annual Partner survey results are just as important.
As a Section Manager, you’ll be responsible for your multi-million-pound turnover area (be that within Fashion, Home and Electricals or Technology), providing vital support alongside your fellow Section Managers to the Operations Manager who heads up the department. Your accountability encompasses four main areas – Partners, Customer, Sales and Profit.
Excellence in shopkeeping standards, inspiring Partners to achieve high standards of customer service, housekeeping and merchandising will be a major focus of your role. Identifying and nurturing talent while creating a great working environment will be everyday elements of your role as you will be typically leading and engaging a team of around 15 Partners, developing them to ensure they meet set operational standards – all whilst delivering the high levels of service we’re renowned for.
You will enjoy and be able to adapt to change as every day is different, and the pace is fast. You will be forward thinking, proactive and self-motivated and enjoy working as part of a team, influencing decisions about both your own section as well as the branch as a whole. Driving sales and profit, as well as your Partners’ personal development (not forgetting your own!), are all critical to being a successful Section Manager – if you think you can do this and are looking for the sense of pride and satisfaction that goes with it, then this role could be the right role for you.
There are opportunities for Section Managers in our branches across the UK. Visit our search jobs page or set up job alerts and we will alert you when a vacancy becomes available in your preferred location.
‘Being a Section Manager at John Lewis feels like managing your own shop within a much bigger one as the responsibility is significant. You are empowered to make a difference through co-ownership whilst developing your Partners to do the same. The role would suit someone who is dynamic, proactive and thrives in a challenging, customer facing environment where no two days are the same’.
Jonny, Section Manager, John Lewis Newcastle
As a leader, you’ll need to bring our business strategy to life by driving continuous development – communicating what that means so Partners understand the contribution they make to the bigger picture. You’ll also make sure everyone operates in a way that adheres to our guiding principles.
As a Senior Manager in a John Lewis branch, you’ll be right at the heart of this leadership team. You’ll bring our strategy to life, promote the customer service we’re famous for and ensure it’s a place that every one of the Partners in your team is happy to work – by embedding democracy and building capability from within. You’ll listen to customer feedback and take on-board the ideas Partners have. In short, you’ll make sure everyone has their say.
Our leadership roles are divided between customer-facing department roles (including selling departments, catering and customer service) and operational support functions (such as finance, supply chain and administration).
However, to become a leader at the John Lewis Partnership we’re looking for people who are rather exceptional. Our leaders are people who can motivate our Partners – by helping them gain a better understanding of our customers and their needs and, in turn, what the Partnership needs from them to achieve that. But as well as having a handle on the bigger picture, they’re also people who are genuinely enthused about helping our Partners fulfil their own potential. It is, after all, our Partners that give us our competitive advantage and it’s up to you, as a leader, to unlock that.
If you have the potential to be a leader, or have a degree, why not take a look at our Graduate Schemes.
Latest John Lewis opportunities
£8.82 - £11.46 The pay range for this role will increase to: £9.08 - £11.80 from 1 April 2018
Closing Date: 26/2/2018