Preparation

Being a Partner

Behaviours

As co-owners of the organisation, we take a great interest in the performance of our business. But we also take as great an interest in our own performance as Partners as it directly contributes to our success.

This is why we’ve created a number of behaviours that we are all measured on whether we’re being assessed for a new position in the Partnership, or how we carry out our role on a day-to-day basis. These cover what we do in our jobs and how we behave as Partners. We place equal emphasis on the ‘what’ and the ‘how’ because we value both in our co-owned business.

There are two sets of behaviours, Partnership and Leadership and they reflect the level you work at. Whilst slightly different, they each have the same purpose of providing some structure towards having meaningful career conversations that allow us to fulfil our potential.

Partnership Behaviours

We expect our Partners to live out our behaviours. By taking a look at the list below it will give you a greater understanding of what joining the Partnership is all about and whether we’re right for you and vice versa.

Takes pride in ownership – you believe in what co-ownership is about and take an active part. You take responsibility for your actions and behaviours.

Makes things happen – you know what needs to be done and you do it efficiently. You make proactive suggestions.

Delivers excellent service – your customer service is exceptional. You understand customer needs and build lasting relationships.

Works together – you work with honesty, respect and give encouragement. You challenge positively.

Develops self and others – you look to grow your own and others confidence, knowledge, capability and ultimately performance.

Is open to and adapts to change – you embrace change and are open to variety at work.

Leadership Behaviours

As a leader you are expected to work to Partnership Behaviours and beyond. You’re expected to set the direction, but it’s equally about enabling and encouraging Partners to embrace and live up to the responsibility that co-ownership brings.

Sets vision and direction – you show strategic insight about our customers and business. You challenge the status-quo and keep an eye on the bigger picture.

Shows strategic agility – you embrace change and adapt to improve performance.

Drives performance – you can communicate goals through clear targets. You motivate.

Takes decisive action – you balance reflection, analysis and decisive action.

Inspires ownership – you encourage the active involvement of Partners to achieve success.

Works across boundaries – you think beyond your realm to generate integrated solutions. You build relationships and share knowledge.

Acts with courage – you take confident action, recognise and resolve conflict. You challenge non-Partnership behaviour.

Develops Talent – you identify, attract, motivate and retain talent. You realise Partners’ potential.

Essential and Desirable Skills and Experience

For many of the roles we advertise we are looking for specific skills and experience and it’s essential that you think about these when you are filling in your application form, otherwise you won’t get past this first stage of the process.

We use the desirable skills and experience to decide who to bring to interview and assessment. If you’ve outlined these clearly in your application form, you’ll be much more likely to reach the short list stage.

Wherever we ask for qualifications, please provide details of the awarding bodies and the year so that we have the correct information to verify them if you’re offered the role. And it’s important to remember that membership of professional bodies must be up-to-date!

Pre-employment Checks

For some roles here, we’ll need to verify your credentials – particularly ensuring you are legally permitted to take up an offer of employment. The requirements vary depending on the nature of the position and its level within the Partnership. And, where it is necessary, it will always be stated in the role profile that’s attached to the vacancy on jlpjobs.

We only carry out these checks once you have accepted our offer of employment. And we work with The Security Watchdog (TSW) to do this, the international employment screening specialist. Visit their website to find out more about them: www.securitywatchdog.org.uk

Types of checks

There are a number of different checks that might be required – take a look at some of the examples below:

  • Reference Check – verifies that the information provided on your application form matches the information from previous employers, schools/colleges and government agencies.
  • Eligibility to Work Check – verifies the documents provided to ensure you have the legal right to work in the UK.
  • Basic DBS (Disclosure & Barring Service Checks) – provides information on any unspent criminal convictions (this was previously known as CRB check).
  • Academic Qualification Check – verifies your qualifications with the awarding body.
The process

If you accept our offer for a role that requires a pre-employment check, you’ll receive an email giving you full instructions. You’ll be asked to log-in to The Security Watchdog site where you’ll complete a Declaration of Consent Form and an online screening form. It should take no more than 30 minutes and needs to be done as soon as possible (maximum three days for completion). We can’t give you a start date until all the checks have been completed.

Usually this process is very straight-forward. Occasionally, TSW may need to contact you to ask for additional information or documentation – they’ll do so by email or telephone.

Data Protection

Every measure is taken to ensure that your data is handled in accordance with the Data Protection Act 1998 and the EU Directive 95/46/EC.

TSW will hold all the information you provide for the purpose of background screening only. The results will be sent to John Lewis Partnership who will inform you of the outcome.

You can find out full details of how TSW will handle and manage your data on their website: www.securitywatchdog.org.uk

The background screening results will be sent to John Lewis Partnership who will inform you of the outcome. John Lewis Partnership will hold your data in accordance with the Data Protection Act 1998 and the EU Directive 95/46/EC.

Preparing for Online Tests / Questionnaires

You will have read about the variety of online tests/questionnaires that you may be required to complete as part of your application journey. These are proven ways we can assess the key qualities required for a candidate to be successful in the role.

As each role is different, so are the tests/questionnaires you will be asked to take, we ensure these are relevant to the job you are applying for and they are relevant to the skills/judgements you will require in order to perform in the role.

To ensure we can progress your application as quickly as possible, all our tests need to be completed within two days of a candidate receiving the invitation email. We recommend you complete these as soon as possible to avoid missing the deadline and your application being withdrawn.

There are ways that you can prepare for these tests, in the same way you can prepare for an interview or an assessment.

Situational Judgement Tests

For roles such as Selling Assistant, Supermarket Assistant, Catering and Warehouse Assistant you will be asked to complete the relevant Situational Judgement Test.

In these, you will be asked to read a scenario and choose what you feel is the best course of action, these will be based on the role you are applying for.

Having a good understanding of the role from the profile will allow you to familiarise yourself with the types of activities you will be required to undertake and your responsibilities. Having time to read these, considering where you have had similar experience in the past or how you have acted in similar situations will help you answer the questions.

As the questions are based on judgement on a situation, it is not possible to practice these types of tests, as each situation and judgement will be different.

Ability Tests

You will only be asked to complete one of these for certain roles and for not all positions we recruit for.

If you are invited to complete one of these, you will be asked to answer a number of questions, and will be given a time limit in which to complete this.

The type and level of test will have been determined by the requirements of the role, for example a role which requires the analysis and interpretation of information would have a numerical test as part of the recruitment process.

Again, familiarise yourself with the role profile to ensure you know what the skills and requirements are of the role and any previous experience which has been identified as either essential or desirable in order to be successful in the role.

Having the opportunity to practice tests which are similar, in terms of what they are testing, and also completing the test to a given time frame will help you to familiarise yourself with how these feel.

It will also help you to understand how to plan your time, what works for you in terms of managing the information and what environment works best for you.

Please follow the link below to practice a number of tests, these are not exact replicas of the tests you will be asked to complete but are examples that will allow you to complete similar types of tests.

The site is provided by CEB’s SHL Talent Measurement Solutions. SHL are the global leaders in talent measurement and they provide employment testing to help organisations identify and recruit individuals. In addition to example tests you will also find assessment advice for you to reference before you take an assessment.

All the tests, personal data and results will be held by CEB and this will not be shared with the John Lewis Partnership. Successful completion of a test will have no bearing on your application, or if you will be successful on any tests/questionnaires which form part of the recruitment process.

Take the tests

FAQs
FAQ-1
FAQ-2

The period of time a vacancy will be advertised for will depend on a number of factors related to the role and the volume of applicants we receive. We would therefore encourage you to apply early as there may be circumstances where we close vacancies early due to the volume of applications we receive. You can set up job alerts and we will alert you as soon as a new job is posted which meets your criteria.

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You will be able to log in to the candidate centre daily to find out the progress of your application. All outcomes will be delivered via email to ensure you have the most up to date information on your application as soon as possible.

close

FAQ-3
FAQ-4

To ensure we can progress your application as quickly as possible, all our tests need to be completed within two days of receiving the invitation email. We recommend you complete these as soon as possible to avoid missing the deadline and your application being withdrawn.

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If there are no positions listed this usually means that there are no vacancies for that store at the moment. You can create a job alert so we can let you know when there are relevant opportunities for you.

close

FAQ-5
FAQ-6

Once you’ve found an opportunity that you’re interested in, you should apply directly online. We’ll then email you to get started.

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We will always make reasonable adjustments for candidates who have special requirements. So please let us know if you require extra support at any stage of the process by contacting us on recruitment@partnershipservices.co.uk Please include in your email, details of the special requirements you need.

close

FAQ-7
FAQ-8

Most of our vacancies are for permanent positions, but we do sometimes have temporary positions available in our stores. You can find these in the normal way – just look out for the word ‘temporary’ in the vacancy title.

close

Yes, but although the selection criteria may be similar, most positions are very different. Please think about the type of role that will suit you and your ultimate goals, and only apply for appropriate vacancies. If you are invited to interview, we will treat the other applications as a duplicate.

close

FAQ-9
FAQ-10

Our website is constantly updated. Vacancies can be added or removed at any time. Make sure you check it regularly if you are looking for a particular position. You can create a job alert so we can let you know when there are relevant opportunities for you.

close

For any technical issues, contact our support team: support@wcn.co.uk.

close

FAQ-11
FAQ-12

Due to current regulations called the Working time Directive and Local Education Authority rules we are unable to accept applications from candidates who have not reached the minimum school leaving age. This is due to the restrictions on what duties you are allowed to perform and the level of supervision required at all times.

This is defined as;

You must have left school and have reached the age of 16 by the start of the new school year.

For those who are aged between 16 and 18, there are restrictions on what hours we can offer you. Please check the hours advertised for the role are suitable for your current age.

For more details please go to http://www.hse.gov.uk/youngpeople/law/

close

If you are looking for a job within the John Lewis Partnership, please use the job search facility and jobs feed to check for current vacancies within the area you would like to work. You can then apply online. Please don’t just send us your CV – all our vacancies are advertised online. You can also create a job alert so we can let you know when there are relevant opportunities for you.

close

FAQ-13
FAQ-14

All applications should be made online, unless otherwise directed. We do not accept unsolicited CVs.

close

If you check the New Locations area on jlpjobs.com it will show you where our new branches are, when they open and when we are recruiting. We usually advertise vacancies 12 weeks in advance of new branches opening. You can create a job alert so we can let you know when relevant opportunities go live.

close

FAQ-15
FAQ-16

Returning Applicants – To see the current status of your application, log in to the Communication Centre.

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Please log back in to the candidate portal to reschedule. Where there are no other slots showing, this may mean there are no alternative dates available. Please therefore contact us on recruitment@partnershipservices.co.uk.

close

FAQ-17
FAQ-18

Unfortunately, it is a requirement that you are eligible to work in the UK when you start work with us. Therefore you will be responsible for obtaining this work permit.

close

Unfortunately, at this time we do not sponsor Work Permits.

close

FAQ-19
FAQ-20

We only take up references from your current employer once an offer has been accepted. We make no contact with them prior to this.

close

The John Lewis Partnership defies most conventional ideas about companies. Its culture is relaxed and informal, partly because it is one of the UK’s largest democracies – everyone is a Partner in the business and can have a say in how it is run. The variety of social activities on offer makes it easy to meet people and make friends.

close

FAQ-21
FAQ-22

WebSAF is a type of online application form. If you have already applied to another company who also use a WebSAF form, your personal details will be completed automatically when you enter your existing WebSAF username and password into our online application form.

If this is your first time using a WebSAF form, keep your username and password safe as you may find you can use it for applications elsewhere.

For more information about WebSAF, consult the application form FAQ section and technical assistance.

close

You can browse our site, search for jobs and create jobs alerts on our mobile site, however you can’t apply via the mobile site, you will need to visit the full version of the site.

close

FAQ-23
FAQ-24

There is a set list of which documents we can accept as proof of the right to work. These are split into two categories:

  • Documents which show the candidate is not subject to immigration control and has no restrictions on their stay – proving that you have an ongoing right to work in the UK.
  • Documents that show the holder has been granted leave to work in the UK for a limited period of time, or has restrictions on their right to work. We need to repeat the check on these documents every 12 months.

You can find out about the specific documents required here.

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Should we make an offer of employment, you will be able to formally accept the position online as well as completing any pre-employment checks and your health questionnaire. Once we’ve agreed a start date with you, you will have access to the new starter’s online portal where you’ll find out more information about what to expect from being a Partner and the business. You will also be able to input your bank details which must be done prior to your start date to ensure you are paid correctly and on time.

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How long are vacancies usually advertised for?

The period of time a vacancy will be advertised for will depend on a number of factors related to the role and the volume of applicants we receive. We would therefore encourage you to apply early as there may be circumstances where we close vacancies early due to the volume of applications we receive. You can set up job alerts and we will alert you as soon as a new job is posted which meets your criteria.

How will I find out if my application has been successful?

You will be able to log in to the candidate centre daily to find out the progress of your application. All outcomes will be delivered via email to ensure you have the most up-to-date information on your application as soon as possible.

I have been invited to complete some online tests as part of the selection process. How long do I have to complete them?

To ensure we can progress your application as quickly as possible, all our tests need to be completed within two days of receiving the invitation email. We recommend you complete these as soon as possible to avoid missing the deadline and your application being withdrawn.

I have found the store I want to apply to, but why are there no jobs listed?

If there are no positions listed this usually means that there are no vacancies for that store at the moment. You can create a job alert so we can let you know when there are relevant opportunities for you.

Can you send me an application form?

Once you’ve found an opportunity that you’re interested in, you should apply directly online. We’ll then email you to get started.

I have a disability, what support can I get with my application?

We will always make reasonable adjustments for candidates who have special requirements. So please let us know if you require extra support at any stage of the process by contacting us on recruitment@partnershipservices.co.uk. Please include in your email, details of the special requirements you need.

Do you have summer/Christmas holiday jobs available?

Most of our vacancies are for permanent positions, but we do sometimes have temporary positions available in our stores. You can find these in the normal way – just look out for the word ‘temporary’ in the vacancy title.

Can I apply for more than one role?

Yes, but although the selection criteria may be similar, most positions are very different. Please think about the type of role that will suit you and your ultimate goals, and only apply for appropriate vacancies. If you are invited to interview, we will treat the other applications as a duplicate.

How frequently is jlpjobs.com updated?

Our website is constantly updated. Vacancies can be added or removed at any time. Make sure you check it regularly if you are looking for a particular position. You can create a job alert so we can let you know when there are relevant opportunities for you.

I am having technical difficulties applying online, what should I do?

For any technical issues, contact our support team: support@wcn.co.uk.

Are there any restrictions on how old i need to be to apply for a job?

Due to current regulations called the Working time Directive and Local Education Authority rules we are unable to accept applications from candidates who have not reached the minimum school leaving age. This is due to the restrictions on what duties you are allowed to perform and the level of supervision required at all times.

This is defined as;

You must have left school and have reached the age of 16 by the start of the new school year.

For those who are aged between 16 and 18, there are restrictions on what hours we can offer you. Please check the hours advertised for the role are suitable for your current age.

For more details please go to http://www.hse.gov.uk/youngpeople/law/

How can I apply for a job at John Lewis/Waitrose?

If you are looking for a job within the John Lewis Partnership, please use the job search facility and jobs feed to check for current vacancies within the area you would like to work. You can then apply online. Please don’t just send us your CV – all our vacancies are advertised online. You can also create a job alert so we can let you know when there are relevant opportunities for you.

Can I send you my CV?

All applications should be made online, unless otherwise directed. We do not accept unsolicited CVs.

I know there is a new branch opening; how do I find out more details on when to apply and the roles available?

If you check the New Locations area on jlpjobs.com it will show you where our new branches are, when they open and when we are recruiting. We usually advertise vacancies 12 weeks in advance of new branches opening. You can create a job alert so we can let you know when relevant opportunities go live.

I applied for a job and would like an update on my application. What can I do?

To see the current status of your application, log in to your personal Application Centre via this link: Returning Applicants

I cannot attend my interview/ assessment centre on the date booked. What steps should I take?

Please log back in to the candidate portal to reschedule. Where there are no other slots showing, this may mean there are no alternative dates available. Please therefore contact us on recruitment@partnershipservices.co.uk.

I need a work permit. Are you able to organise this for me?

Unfortunately, it is a requirement that you are eligible to work in the UK when you start work with us. Therefore you will be responsible for obtaining this work permit.

Do you sponsor Work Permits?

Unfortunately, at this time we do not sponsor Work Permits.

When will you take references from my current employer?

We only take up references from your current employer once an offer has been accepted. We make no contact with them prior to this.

What can I expect from working in a large organisation?

The John Lewis Partnership defies most conventional ideas about companies. Its culture is relaxed and informal, partly because it is one of the UK’s largest democracies – everyone is a Partner in the business and can have a say in how it is run. The variety of social activities on offer makes it easy to meet people and make friends.

What is WebSAF and how does it relate to applying online?

WebSAF is a type of online application form. If you have already applied to another company who also use a WebSAF form, your personal details will be completed automatically when you enter your existing WebSAF username and password into our online application form.

If this is your first time using a WebSAF form, keep your username and password safe as you may find you can use it for applications elsewhere.

For more information about WebSAF, consult the application form FAQ section and technical assistance.

Can I make an application on my mobile phone?

You can browse our site, search for jobs and create jobs alerts on our mobile site, however you can’t apply via the mobile site, you will need to visit the full version of the site.

What documents do I need to provide to prove my right to work in the UK?

There is a set list of which documents we can accept as proof of the right to work. These are split into two categories:

  • Documents which show the candidate is not subject to immigration control and has no restrictions on their stay – proving that you have an ongoing right to work in the UK.
  • Documents that show the holder has been granted leave to work in the UK for a limited period of time, or has restrictions on their right to work. We need to repeat the check on these documents every 12 months.

You can find out about the specific documents required here.

Social Media Links

You can follow the John Lewis Partnership on the following social media channels:

Already a Partner?

If you are a current employee of the John Lewis Partnership, you should apply via the vacancies portal on the Partner intranet, not this website. If you have not used this before, your Line Manager or Personnel team will be able to advise you how to find this.